Order Fulfillment Rep - Las Vegas, NV

Order Fulfillment Rep - Las Vegas, NV

Location:

Las Vegas, NV, US

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation.

With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.

As an Order Fulfillment Representative I, you'll play a key role in ensuring our customers receive the parts they need accurately and on time. You'll manage the order fulfillment process from quote to shipment, collaborate with internal teams and vendors, and help maintain a seamless flow of inventory and customer communication. If you're detail-oriented, thrive in a fast-paced environment, and enjoy solving problems while delivering excellent customer service, we'd love to hear from you.

Process customer part orders, quotes, and sales orders with accuracy and efficiency. Review and manage open orders, ensuring timely fulfillment and resolution of backorders. Coordinate with warehouse, production, and shipping teams to ensure orders move through the fulfillment process smoothly. Verify vendor availability and delivery timelines while communicating updates to internal stakeholders and customers. Process Return Material Authorization (RMA) requests and receipts.

Maintain accurate documentation by filing and attaching order-related paperwork within company systems. Monitor inventory and parts requirements to help maintain appropriate stock levels. Provide exceptional customer support via phone and email by answering questions, resolving issues, and following up on open requests. Support shipping and receiving activities as needed and ensure orders are accurately closed at the end of each business day.

Participate in inventory activities, including year-end inventory support. Identify opportunities to improve processes while maintaining accuracy and compliance. Perform other duties as assigned.

High school diploma or GED required. 2+ years of experience in customer service, order processing, manufacturing support, or a related environment. Experience with data entry and maintaining accurate records. Strong analytical and problem-solving skills with exceptional attention to detail. Proficiency with Microsoft Office, particularly Excel, Outlook, and Word. Experience with order management, ERP, forecasting, or inventory systems is preferred. Manufacturing or gaming industry experience is a plus.

Excellent communication and customer service skills. Ability to prioritize multiple tasks in a fast-paced environment while meeting deadlines.

Customer-focused and committed to delivering a positive experience. Highly organized and able to manage multiple priorities without sacrificing accuracy. Strong communicators who collaborate effectively across departments. Proactive problem solvers who identify issues early and drive them to resolution. Detail-oriented with a commitment to maintaining high-quality data and documentation. Adaptable and comfortable working in an environment where priorities and processes may evolve.

Dependable team players who take ownership of their work and consistently follow through.

At IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location. For this role, the starting compensation range is $38,390 - $53,750 USD, with flexibility to adjust higher or lower based on the full scope of qualifications. We proudly comply with all applicable local pay transparency laws and collective bargaining agreements. And…