Customer Service - B2B Logistics Coordinator II

Customer Service Coordinator II – B2B Logistics

Williams‑Sonoma Inc.

The B2B Logistics Coordinator plays a key role in managing business client interactions, ensuring smooth logistics operations, and resolving service‑related issues. This position requires strong organizational skills, adaptability, and problem‑solving abilities. The role is fast‑paced and dynamic, requiring multitasking and attention to detail.

• Customer Support & Coordination:
  Serve as the main point of contact for B2B clients, addressing service‑related inquiries and providing logistics support.
• Order & Shipment Tracking:
  Ensure timely and accurate tracking of shipments, collaborating with internal teams to resolve logistics challenges.
• Process Documentation:
  Create and maintain playbooks, workflows, and best practices to optimize logistics operations.
• Problem‑Solving & Issue Resolution:
  Quickly identify and resolve service and supply‑chain issues, ensuring client satisfaction.
• Cross‑Department
  
  Collaboration:
  
  Work closely with logistics, operations, and customer service teams to enhance workflow efficiency.
• Daily Reporting & Data Management:
  Maintain detailed records of customer interactions, shipment progress, and issue resolutions.

• Structured routine with variability:
  Many tasks follow a set process, but unexpected challenges arise daily.
• High‑paced environment:
  Fast‑moving logistics operations requiring real‑time problem‑solving.
• Hands‑on work with playbooks & tracking:
  Heavy reliance on Excel, internal systems, and documentation to track shipments and manage tasks.
• Collaboration & independence:
  The role offers a balance of working autonomously and collaborating with other teams to improve efficiency.

Opportunity to work independently and take ownership of responsibilities.

Exposure to logistics operations and learning industry best practices.

Supportive managers who provide guidance and mentorship.

Unexpected duties and dynamic workflows:
Responsibilities may shift based on operational needs.

Fast‑paced, high‑pressure environment:
Requires adaptability and problem‑solving on the go.

Role can be chaotic at times:
Effective multitasking is essential.

• Strong customer service and communication skills.
• Experience in logistics, supply chain, or operations is preferred but not required.
• Ability to manage multiple priorities in a dynamic work setting.
• Proficiency in Excel and data management tools is a plus.
• A problem‑solver who thrives in fast‑moving environments.

• Working knowledge of WSI B2B Logistics or Concierge process, or Project Coordinator experience working on remote teams.
• Supply chain background.
• Comfortable with the flow of logistics and operations, especially in relation to facility location.
• Experience with multiple software systems and ability to learn new systems quickly.
• Team environment but works independently.
• Ability to balance group and individual task completion, focusing and prioritizing with potential distractions.

Competitive pay starting at $16.50 per hour.

Recognition based incentives and bonuses.

PTO, vacation, and sick pay benefits.

Medical, dental, vision, 401(k), and much more.

Employee discounts and perks up to 40% off most products and brands.