Operations Manager - LAS

Responsibilities

Lead a team conducting base operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs). Manage the performance of the Airside Experience and/or Guest Experience Teams to ensure technical accuracy, demeanor, and adherence to company policies and procedures. Interview, onboard, train, and manage team members ensuring their engagement and development. Schedule, coordinate, and assign duties to qualified team members, conduct shift and team meetings, and manage special events.

Provide on-the-job training and assistance to team members, ensuring all airline-required training is administered and completed. Serve as a resource on guest service matters and as an escalation point for guest inquiries. Assist with ramp operations as needed to ensure service needs are met for guests, clients, vendors, and aircraft crew members. Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately correct observed safety concerns.

Operate and drive all ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, and other freight handling equipment as needed. Assist with and/or manage regulatory compliance, audits, and/or reporting for airport or government parties if requested. Manage inventory of base supplies, uniforms, and equipment in compliance with company procurement and expensing procedures. Maintain security of premises to include monitoring street side, parking lots, terminal, hangars, and AOA.

Maintain safe, clean, and secure ramps and operations. Monitor and maintain fuel inventories including ordering, fuel quality control checks, fuel receipt, and maintaining accurate related documentation. Understand, comply with, and enforce all operational, safety, and guest service requirements. Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets or the Company’s reputation.

Follow emergency response procedures during critical events. Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport. Maintain accurate records pertaining to time worked by team members, activities and services performed. May be responsible for payroll oversight and compliance.