Construction Manager

The function of this position is to manage, direct, and accept accountability for all field activities and reporting functions associated with the construction of assigned homes in the community. The Construction Manager provides leadership in and manages the coordination of all activities within the new home construction process for the community, thus optimizing the effectiveness of Trade Partners, ensuring compliance with Shea Homes' customer satisfaction and quality assurance standards, and maintaining a safe work environment.

Additionally, the Construction Manager will be mentoring other Field Managers in their roles as they strive for promotion.

Knowledge/Experience

* High school diploma or equivalent required; BA/BS degree preferred

* Proficient in facilitating all facets of construction

* Multi-lingual skills preferred

* Coordinate Community start-up and model construction

* Monitor and correct Trade Partner performance

* Successfully analyzes plot plans to identify inaccuracies: correct lot usage, grading requirements, retaining walls, foundation steps

* Effectively delegates responsibilities to direct reports

* Knowledge of subdivision declarations (covenants, controls and restrictions)

* Manages plans and redlines

* Develop, mentor and train field construction staff

* Develops and reviews IDP/IPA performance appraisals for Field Managers.

* Works with Customer Care and Sales in order to identify opportunities for community improvement

* Able to supervise a complex project at a high production pace

* Able to coordinate large projects involving multiple entities

* Strong knowledge of all residential construction techniques

* Basic understanding of engineering principles and geo-technical issues

* Conducts weekly on site Trade Partner meetings to ensure compliance of all trade requirements

* Supports and displays alignment with division goals and procedures

* Takes full responsibility for the professionalism of the community members

* Verify and identify that all structural portions in the home are installed correctly

* Active in improving quality through open communication and data collection

* Possesses the ability to manage and analyze construction budgets

* Helps in the selection of new Trade Partners

* Manages Trade Partner conflict resolutions for the community

* Facilitates quarterly community reviews

* Facilitates the CMR meeting on their community

* Comprehensive critical path planning involving site work and vertical construction

* Participates in the administration of corrective action plans for direct reports

Specific Responsibilities

Key Result Area #1 - Customer Satisfaction

* Establish and maintain regular and proactive communication with assigned internal & external customers

* Manages and resolves customer issues in a timely fashion and communicates progress & completion

* Review surveys and associated reporting tools to understand trends and adjust accordingly

* Coordinate training with Sales, Customer Service, and Production to enhance product/process knowledge

* Maintains customer communication log

* Train Field Managers in delighting the customer.

* Ensure all CWM's & PDO's are scheduled and executed.

Key Result Area #2 - Scheduling

* Review scheduling system every day for assigned homes

* Follow-up with Field Manager's weekly schedule to ensure production goals are being met

* Hold Trade Partners and suppliers accountable to construction schedule and confirm schedule on a daily basis

* Continually monitor Field Manager's progression of homes

* Monitor projected milestone delivery dates and communicate to community team on a weekly basis

* Reinforce with Field Managers, the processes and procedures to manage the construction schedule.

Key Result Area #3 - Quality Performance

* Spot check quality, safety, cost and schedule every day

* Deliver a defect-free home to the customer

* Lead discussion with Trade Partners regarding quality improvement

* Advocate and lead the Shea Homes QPR process

* Verify home completion trends culminate at QPR #8

* Train Field Managers in the division's quality standards and require accountability

Key Result Area #4 - Options Management

* Update options tracking notebook and files daily

* Maintain an options posting system at each house

* Train Field Managers on how to conduct a CWM & PDO in order to verify options

* Train Field Managers how to read and understand the option paperwork

Key Result Area #5 - Safety and Site Management

* Understand and champion the Shea Homes safety program

* Instruct Field Managers to attend on site safety audits and correct all non-compliant activities and behaviors immediately

* Ensure all tailgate safety meetings occur and proper OSHA compliant documentation is in place

* Ensure trades clean and sweep all homes at the end of each day

* Ensure each home site is left clean and free of debris

* Requires trades to maintain Materials Safety Data Sheets in accordance with OSHA requirements

* Participate in monthly safety training program

* Lead discussion with Trade Partners in areas of…