Portfolio Community Manager

Overview

Job Overview: The Portfolio Manager is responsible for the day-to-day servicing of the clients and homeowners of the association assigned in the portfolio by providing exceptional service through project management and operational oversight for the various corporations. Through effective multi-tasking, the Manager is responsible for maintaining proper operations for each association through prompt communications to the board (and owners) on necessary topics and issues through established procedures of First Service and the Association.

It also includes maintaining constructive relationships with the Boards and/or ensuring the continuity and profitability of the relationship between First Service and the Boards.

Description

Job Overview: The Portfolio Manager is responsible for the day-to-day servicing of the clients and homeowners of the association assigned in the portfolio by providing exceptional service through project management and operational oversight for the various corporations. Through effective multi-tasking, the Manager is responsible for maintaining proper operations for each association through prompt communications to the board (and owners) on necessary topics and issues through established procedures of First Service and the Association.

It also includes maintaining constructive relationships with the Boards and/or ensuring the continuity and profitability of the relationship between First Service and the Boards.

Compensation: 65,000–70,000 annually. First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Responsible for operations and administrative management of an assigned portfolio of communities.
• Recommend and implement procedures that ensure compliance with federal, state, and local laws as well as with all community association governing documents and policies.
• Track non-compliance/violation issues, and send appropriate notices according to established policies.
• Manage architectural control process ensuring compliance with established design guidelines and policies for design review.
• Inspect building and exterior common areas, building systems, landscape, and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner.
• Establish, draft, execute, and supervise the community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, and delinquent accounts, and approve and code all vendor invoices.
• Secure competitive contract bids, present comparative bid reviews, supervise and ensure compliance with all executed contract terms and conditions, and oversee community and contractor liability insurance requirements.
• Review monthly financials with the Regional Director and Board when necessary.
• Plan, organize, and assist the Board in conducting Board and annual membership meetings.
• All other duties as assigned.

Skills And Qualifications

• Strong financial literacy and ability to understand and interpret financial information.
• Exceptional interpersonal and communication skills, enabling the development of strong working relationships.
• Strong problem-solving skills with the ability to navigate through change and find effective solutions.
• Able to identify issues and resolve them before problems arise.
• Able to work independently with little supervision.
• Superb judgment and decision-making skills.
• Highly skilled in prioritizing tasks and adjusting to incoming demands.

Education And Experience

• 1+ years of HOA management experience with CMCA preferred.
• Property management experience preferred.

Physical Requirements

• Sit at a desk using a computer in an office setting.
• Walk and move throughout the community common areas and facilities.
• Sit and stand for moderate periods…