Sr Group Operations Manager

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments.

• Oversees the forecasting and staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence
• Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment
• Initiative Pipeline Management
  - Collaborate with Sales, Product, Technology, and Process Design teams to optimally manage the pipeline of initiatives to support the strategic roadmap
• Technology Sizing & Prioritization Management
  - Create and prioritize business cases to secure technology investment that enhances or expands capabilities tied to the broader growth plan
• Client Journey Management
  - Partner with Sales, Product, Technology & Process Design to deliver e2e journey/process maps based on growth plan initiatives across CVL
• Client Experience Management – Partner with CE team to identify themes and feedback to improve the overall client experience

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion:
  Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data:
  Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator:
  Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager:
  Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
• People Manager & Coach:
  Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward:
  Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader:
  Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes:
  Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

• 7+ years in financial services
• Experience creating management & executive level presentation material
• Experience identifying opportunities at a functional level and implementing solutions to address
• Experience presenting and influencing stakeholders
• Experience conducting data analysis/root cause analysis
• Experience with project management and the change management process

• 2+ Years of Consumer Vehicle Lending (CVL) experience
• Medium to Advanced Microsoft Excel Proficiency
• Advanced Microsoft Power Point Proficiency
• Advanced Microsoft Visio Proficiency
• Experience creating business cases and partnering with Finance and governance partners
• Advanced…