District Manager, Management

The District Manager maintains a visible and active presence within the assigned district and oversees multi-unit convenience store operations to maximize sales, profitability, operational excellence, and brand consistency.

• Accountable for achieving the district’s financial operating plan, including sales, controllable costs, shrink, labor, and operating profit.
• Ensure operational systems and procedures are followed to control expenses, inventory, cash handling, lottery, and supplies.
• Drive short- and long-term sales goals through strategic planning and execution.
• Hold store management accountable for compliance with company systems related to expense control and inventory management.
• Audit pricing, promotions, voids, and waste; analyze trends and proactively implement corrective actions.
• Take decisive action to prevent and resolve inventory losses related to theft, vendor discrepancies, or accounting errors.
• Enforce labor budgets by store, aligned with established labor models, sales history, and current trends.
• Complete and analyze daily, weekly, and monthly reports to identify trends and opportunities for improvement.

• Collaborate with the Marketing Department to achieve sales objectives, inventory turns, and promotional execution.
• Train and hold management teams accountable for implementing product launches and promotional calendars.
• Ensure merchandising standards, plan-o-grams, and brand presentation are consistently executed.
• Oversee in-store promotions and ensure a consistent company image across all materials and events.
• Communicate all marketing and promotional initiatives to Marketing prior to implementation.
• Conduct competitive gas and merchandise surveys, report findings to executive leadership.
• Foster positive community relationships strengthen brand reputation and local engagement.

• Lead with honesty, integrity, and transparency always.
• Communicate effectively with store teams and leadership to ensure alignment and clarity.
• Build trust through open communication and consistent follow-through.
• Facilitate monthly meetings with store managers.
• Assist with hiring, onboarding, and staffing needs as required.
• Review weekly store rosters to eliminate ghost employees and ensure secure access controls.
• Partner with Human Resources to ensure disciplinary actions are fair, consistent, and properly documented prior to termination.

• Supervise, coach, and develop store managers through regular feedback and performance reviews.
• Ensure all performance evaluations and employee reviews are completed on time per company standards.
• Promote a positive leadership presence that reinforces morale, accountability, and professionalism.
• Focus on employee retention through development opportunities, mentoring, and recognition.
• Foster a leadership environment that ensures fair and consistent application of company policies.
• Add value through relationship-building, coaching, and hands-on leadership.
• Lead by example by greeting and engaging customers.
• Promote a respectful, courteous, and welcoming environment for guests and employees.
• Coach teams on effective complaint resolution and service recovery.
• Ensure strict compliance with all federal, state, and local laws regarding alcohol and tobacco sales.
• Respond to customer complaints within 24 hours and conduct timely investigations.
• Perform weekly store walks to verify cleanliness, procedural compliance, and service standards.
• Lead with urgency, purpose, and a hands‑on management approach.
• Conduct a minimum of one PM inspection per store each month.
• Complete daily store visit checklists and submit findings to the Director of Operations.
• Monitor and report competitive activity.
• Exercise sound judgment and independent decision‑making to ensure operational excellence.
• Ensure completion of shift checklists, cleaning projects, and assigned tasks.
• Maintain clear aisles and walkways in compliance with ADA Title III requirements.
• Adhere to all company safety, security, and loss‑prevention practices.
• Audit sales reporting for all revenue…