Regional Maintenance Manager

Company Overview

Ovation, a family‑owned and privately held real estate firm with a 40‑year track record, is a vertically integrated organization specializing in the development, construction, and management of residential properties. To date, Ovation has developed over 40 properties, comprising more than 12,000 apartment units, with an additional 4,000 units currently in the development pipeline. The firm’s multifamily portfolio includes 6,000 Class A units, 400 active adult units, 2,200 affordable units, and 2,000 units managed for third parties for a total of 10,600 units under management.

Committed to enhancing the lives of individuals, families, and communities, Ovation continues to expand its impact, one home at a time.

We are a dynamic and collaborative team dedicated to excellence and innovation. We value diversity and believe that it contributes to our success. We are committed to providing our employees with the tools, resources, and support they need to succeed in their roles.

The Regional Maintenance Manager is responsible for supporting and executing the maintenance strategy across multiple communities within a designated region. This role involves indirect oversight of property maintenance operations, hands‑on work alongside onsite maintenance teams, and the coordination of repair, preventive maintenance, and capital improvement efforts. The Regional Maintenance Manager ensures the physical condition and appearance of properties align with Ovation’s standards while fostering a culture of excellence, safety, and customer satisfaction among maintenance staff.

This role works closely with the Director of Facilities and property leadership teams to implement consistent maintenance practices, troubleshoot operational issues, and provide training and support to maintenance personnel.

• Asset Maintenance & Repair:
  • Conduct monthly property visits and inspections to ensure the physical integrity and maintenance standards of each location, while delivering a detailed report for each site visited.
  • Assist and participate in hands‑on maintenance work including HVAC, electrical, plumbing, and general repairs.
  • Monitor and maintain compliance with health, safety, and environmental regulations.
  • Ensure MSR’s and vacant unit turns are completed in alignment with Ovation policy.
  • Oversee execution of special projects in collaboration with Asset Management.
  • Coordinate and monitor capital improvements, maintenance projects and overall property aesthetics in collaboration with the Director of Facilities.

• Support onsite maintenance staff, providing guidance, technical expertise, and coaching.
• Assist with recruiting, onboarding, and training new maintenance employees.
• Promote a team culture of accountability, professionalism, and customer service.
• Conduct site‑level audits and performance assessments of maintenance teams.
• Supports the maintenance staff by participating in the interview process, facilitating training and managing performance in accordance with company policies, values and business practices.

• Support onsite maintenance teams in addressing resident escalations quickly and effectively.
• Partner with Community Managers to enhance the resident experience through timely, quality maintenance work.
• Promotes positive, proactive internal and external customer interactions to make the Ovation experience the highest quality.

• Help manage vendor relationships and oversee contractor performance for routine and emergency services.
• Monitor inventory and supplies to ensure tools and parts are available to meet property needs.
• Support emergency preparedness and response planning, including on‑call rotation and storm response.
• Maintain accurate records of inspections, repairs, and maintenance activities.
• Identify opportunities for expense control or savings and review large purchases under the approval threshold.
• Responsible for the effective maintenance operations including maintenance service requests, vacant unit turns, safety, cost control and alignment with Ovation policies and procedures.