Operations Manager - Las Vegas

About Pink Adventure Tours

Since it was founded in 1960, Pink Adventure Tours has remained the premier off-road adventure company. What started as America's first jeep tour has become signature excursions in Sedona, the Grand Canyon, Las Vegas, Pigeon Forge, and Branson. We are honored to have taken over 5 million guests on tour and have achieved an NPS rating of 89%.

Since 2018, Pink Adventure Tours has been part of Herschend Enterprises, Parks and Adventure division. For over 70 years, Herschend Enterprises has operated with the purpose of bringing families closer together by "creating memories worth repeating". As an equal opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued and loved. We firmly believe that words and actions matter which is why all individuals are to be treated equally and with respect.

RESPONSIBILITIES - GENERAL

• Works with the GM to oversee the day-to-day operations and activities of all employees to ensure quality operations, service, safe vehicles and driving practices, and exceptional customer service from all personnel.

• Ensure Guides are following and we are compliant with SMITH driving principles, General Safety Training, and Job Specific Training

• Models and ensures all safety procedures and safe work practices are being followed to ensure a safe work environment for our employees and safe tour experience for our guests.

• Handles guest service, employee issues, and operational related matters with guidance from HR and General Manager as necessary.

• Supports Marketing on the Operations side to ensure group / special events meet expectations & objectives.

• Work with the General Manger and Fleet team to establish best practices and procedures pertaining to preventive maintenance and repairs.

• Assists HR and Operations Leaders in interviewing, performance management, coaching, counseling/corrective action, and training

• Assists the GM with financial and budget management, fleet management, administrative/permitting requirements, and MOD responsibilities

• Works with HR Business Partner/Director for guidance and assistance in all people practices (recruitment, payroll, time and attendance, performance reviews, counseling and corrective action) to ensure best practices and policies are being followed in a consistent and fair manner.

• Train and mentor the Operations Leaders and Tour Operations team to ensure a high level of customer service, sales, and operational efficiencies.

• Provide leadership to the Guide Team to ensure guide operations and tour quality meets/exceeds expectations.

• Support the General Manager in maintaining a positive ongoing relationship with our partnering and permitting agencies.

• Demonstrate outstanding teamwork creating trust and cooperation internally and across locations.

• Collaborate with Operations teams across the company locations to establish continuous improvement and best practices.

• Works with GM to evaluate and improve policies, procedures, and workflow.

KEY METRICS

• Pink Listens and NPS Score

• LWL, MCV, and GP6 score

• Safety score

• Ensure Guides are trained and proficient on all tours

• Ensure high employee retention, outstanding performance and job satisfaction

• Financial Management

QUALIFICATIONS

• Prior leadership experience with the ability to; lead, motivate, organize, and prioritize in a positive and productive manner

• Transportation experience a plus

• Operational experience in tourism, hospitality or related field

• College degree in Business Management, Hospitality, or related preferred

• Strong initiative, business acumen, budgeting experience, financial management, project management, and ability to take ideas to research, analysis, and implementation

• Proficiency in MS Word, Excel, Outlook, and Power Point

• Strong communication & collaboration skills.

• Effective time management, prioritization and multi-tasking capabilities

• Good judgment and problem-solving skills

• Excellent organizational and administrative skills

• Excellent interpersonal and people skills; high level of integrity with the ability to handle sensitive and confidential information in a professional…