Service Manager - Nevada

A well-established heavy equipment dealership is seeking a Service Manager to lead service operations at its Las Vegas
–area branch.

This role is responsible for overseeing day‑to‑day service department performance, developing the service team, and ensuring high levels of customer satisfaction while meeting operational and financial goals.

The Service Manager will play a key role in driving process consistency, technician productivity, warranty compliance, and overall service department performance.

• Lead and manage daily service department operations to ensure quality, efficiency, and customer satisfaction
• Establish, implement, and enforce service department processes and best practices
• Develop annual service goals and budgets aligned with company objectives
• Execute and monitor service department marketing and growth initiatives
• Oversee scheduling, dispatching, and assignment of work based on technician skills and availability
• Review work orders for accuracy and completeness prior to billing
• Ensure warranty and product improvement claims are submitted accurately and on time
• Maintain service tools, shop equipment, vehicles, and facilities in proper working condition
• Recruit, onboard, train, and develop service department personnel
• Monitor department performance metrics and internal reports to identify improvement opportunities

For additional information about this position, please contact Kimberly Brenner at Herk and Associates.

• High school diploma or equivalent required
• 5+ years of experience managing or working within a service department, preferably in equipment or related industries
• Demonstrated leadership experience with the ability to coach and develop teams
• Basic understanding of service department financials, including labor efficiency and warranty processes
• Strong organizational, communication, and customer service skills
• Proficiency with Microsoft Office and standard business systems
• Ability to analyze internal reports and translate data into action
• Valid driver’s license and ability to pass pre‑employment screening

Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.