ESD MANAGER

Overview

This position will be located in a Las Vegas area Employ

NV Career Hub. The incumbent plans, organizes, coordinates, and manages operations and services provided to customers in one or more Employment Security programs. The incumbent will manage subordinate workforce staff including training and mentoring supervisors and staff; compiling a variety of reports to management regarding staff, overseeing production and special projects; evaluating the timeliness, customer service and quality of work performed in the office, and acting as a subject matter experts for subordinate supervisors and staff.

Employment Security Division (ESD) Managers plan, organize, coordinate and manage the operations and services provided to customers at one or more workforce investment and/or unemployment insurance offices; participate in planning and developing service delivery strategies and ensure implementation in accordance with applicable laws, regulations, policies and procedures; represent the agency in the community; and supervise subordinate managers, supervisors and/or professional staff.

Bachelor's degree from an accredited college or university in business, public administration or related field and one year of managerial experience which included supervising a work unit of employees providing program services to customers of diverse backgrounds; analyzing, interpreting, and applying complex rules, regulations, policies and procedures; and preparing reports and recommendations; OR graduation from high school or equivalent education and three years of managerial experience as described above;

OR one year of experience as an ESD Manager I in Nevada State service; OR an equivalent combination of education and experience as described above.

Direct overall service delivery and operations in assigned local, regional or statewide unit offices and ensure division goals are accomplished effectively, efficiently, and within applicable laws, regulations and policies; develop and revise office policies and procedures; monitor and evaluate office activities to ensure appropriateness and quality of service, program compliance and efficient work flow; resolve complaints in a diplomatic, professional manner;

coordinate and integrate operations with other offices, program areas or workforce investment partners; recommend, implement and monitor plans for improvement.

Compile and submit a variety of reports to management regarding staff, production and special projects; evaluate the timeliness, customer service and quality of work performed in the office, teams or unit; work with data processing and program support staff to identify and resolve issues; recommend and implement corrective action to meet designated goals and objectives; direct staff in program implementation; disseminate and interpret policies and procedures to ensure consistent application of federal and State program standards.

Participate in statewide service delivery planning, development and implementation to ensure program responsiveness to customer needs within available resources; implement new program services and provide feedback regarding proposed changes; compile, analyze and report statistical data; advise administration of potential problem areas; participate in the development of Nevada’s workforce investment system.

Supervise subordinate managers, supervisors or professional staff as assigned; participate in employee interviews and recommend selection of personnel; ensure appropriate training is provided; prepare training materials and conduct group training in areas of expertise; delegate authority and responsibility to staff; review and approve work performance standards; write and conduct performance evaluations; review and approve training and performance evaluations written by subordinate supervisors;

recommend and initiate disciplinary action; represent the agency in grievance proceedings for office or unit employees; assess staffing needs and re-assign and provide justification for additional staff.

Develop and justify budget recommendations for the office, unit or teams and submit to division administration; monitor…