Director Venue Business Operations

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Director Venue Business Operations

Location: Las Vegas, NV

Position Type: Full-time

Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming.

More information is available at

Who are we hiring?

The Director, Business Operations – Venue will be a critical partner to the Sphere Venue Operations team, supporting all aspects of the operations at the Las Vegas Sphere. The role will support the team in all aspects of the customer journey during an event at the venue including ingress, food & beverage, merchandise and guest services. Within each area, the Director, Business Operations will oversee creation of playbooks, standardization of process and data‑driven measurement of KPIs to ensure we are meeting commercial and experiential goals.

This role will also support Venue Operations leadership more broadly on strategic planning, process and resource optimization and ensuring cross‑functional connectivity critical to internal and external groups. Finally, the Director Business Operations will ensure we are building scalable, documented processes that can be appropriately transferred to our global network of Spheres.

What will you do?

• Partner with Venue Operations on developing and maintaining comprehensive documentation of operational processes and procedures to run events at Sphere.
• Leverage data and insights to uncover improvement opportunities in the guest experience, lead the implementation of enhancements and monitor results.
• Oversee strategic and operational support for Food, Beverage and Merchandise businesses including documentation of processes, analysis of business KPIs and customer feedback.
• Partner with Venue Operations on documentation of operational issues and escalations, allowing for timely resolution and communication to stakeholders as needed.
• Drive adoption internally for new processes, tools and reporting that will deliver upon business goals.
• Partner with leadership across the Sphere venue organization in developing and tracking progress against their overall strategy and business plan.
• Provide ongoing training to business stakeholders to ensure adherence to operating models/processes.
• Ensure that onboarding and training in the department is aligned with broader Business Operations and Company goals and values.

What do you need to succeed?

• 6+ years of work experience.
• Professional services and/or business operations experience preferred.
• Demonstrated ability to operate effectively and collaboratively across different functions and levels in a matrixed organization.
• Ability to break ambiguous issues into multiple manageable work streams and execute.
• Exceptional verbal and written communication, project management and time management skills required.
• Experience leading complex projects including influencing, challenging and providing direction to diverse stakeholders to ensure alignment on solutions that are right for the business.
• Comfort with both quantitative and qualitative business data.

Special Requirements (physical demands, non‑traditional hours, travel etc.)

• Periodic travel to New York required.

#LI-Onsite

Pay Range

$185,000 — $200,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents, and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment…