General Manager, Airport Services

Job Summary

The General Manager (GM) is the single point of accountability for the entire station operation  GM ensures safety, regulatory compliance, financial performance, and operational excellence across all verticals touching JSX at the station— including Hospitality, Maintenance (MX), Catering, Valet, and ground handling partners. The GM is the ultimate owner of the station, responsible for setting it up for success, driving effective execution, and ensuring continuous improvement in both the short and long term.

They represent JSX to airport authorities, government agencies, and all external stakeholders, and they ensure that every operational partner performs to JSX standards. The GM leads through a team of Duty Managers, Supervisors, and (at mega stations) an Assistant General Manager, ensuring a reliable, joyful, and seamless experience for every Customer.

Station Ownership & Cross-Functional Accountability: Serve as the single point of accountability for the entire station—owning outcomes across Hospitality, MX, Catering, Valet, and all ground handling operations. Ensure all operational verticals are aligned, performing to standard, and delivering a unified customer experience. Manage the station as an integrated operation, proactively identifying and resolving cross‑functional gaps before they impact the Customer or Crew member experience.

Act as the final decision‑maker at the station level for operational, personnel, and vendor matters. Maintain 24/7 availability as the ultimate escalation point for the station.

Safety & Regulatory Compliance: Champion safety through accountability, awareness, and communication across all station teams and business partners. Ensure compliance with all FAA, TSA, DOT, ADA, CBP, and company regulations and protocols. Require that all Crew members and business partners conduct themselves in a manner that reflects JSX’s commitment to safety. Oversee, mitigate, and close all station safety reports and issues; lead or oversee risk assessments, safety audits, and investigations as needed.

Ensure station compliance with JSX Safety Management System (SMS) and all applicable security standards.

Financial Performance & Budget Management: Own station P&L performance; manage and monitor budgets, labor costs, supply spend, and vendor costs to achieve financial targets. Audit station supply orders to ensure budget compliance and alignment with organizational mission. Review, approve, or deny expense reports from station leadership and ensure company credit card usage is within policy. Conduct ongoing needs assessments and provide timely budget recommendations to prevent operational capability deficits due to expansion or increased volume.

Partner with Finance and Planning to deliver accurate forecasts and identify cost optimization opportunities.

Stakeholder, Vendor & Contract Management: Develop and maintain relationships with all external stakeholders including airport authorities, FBOs, MX providers, catering vendors, valet partners, and regulatory agencies. Monitor the performance of all business partners and vendors against contractual requirements; commend and remediate as appropriate. Ensure station leaders are documenting vendor issues and praises for consistent tracking and follow‑up. Represent JSX in local airport meetings, community engagements, and regulatory interactions.

Negotiate and manage local service agreements and operational arrangements as delegated.

Team Leadership & Development: Lead, inspire, and develop the station leadership team (ASGM, Duty Managers, Supervisors) to ensure execution and accountability. Guide and develop current station leaders to ensure they are ready to step into future leadership roles. Ensure full compliance with all JSX required training for all Crew members at the station. Recruit, hire, and onboard station leadership positions in alignment with company standards.

Oversee the creation and maintenance of an environment where all Crew members at the station can thrive. Model JSX values and set the tone for station culture, engagement, and morale. Manage corrective actions, performance management, and…