National Account Director

IGT
, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen,
we deliver thrilling, responsible, and unforgettable gaming experiences
—powered by world‑class content
, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide
, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - .

• Own end‑to‑end P&L growth for assigned National Accounts, establishing and executing multi‑year commercial strategies that drive sustainable revenue expansion, increased wallet share, and long‑term enterprise value across the IGT portfolio.
• Serve as a trusted strategic advisor to Vice President and C‑level customer executives, aligning IGT’s business, technology, and innovation roadmaps with customer objectives related to revenue growth, operational efficiency, player engagement, and competitive differentiation.
• Define and articulate the strategic value of IGT’s full enterprise portfolio, including EGMs, game software, Class II, Premium Games/Mega Jackpots, systems, bonusing solutions, and Fin Tech applications—positioning integrated solutions rather than standalone products.
• Develop comprehensive, executive‑facing account strategies and business plans, inclusive of long‑range growth roadmaps, investment rationales, opportunity portfolios, risk mitigation plans, and cross‑functional execution models aligned to customer priorities.
• Lead executive‑level relationship development and governance, cultivating influence with senior decision‑makers, sponsors, and stakeholders while managing formal and informal engagement cadences to support strategic alignment and deal velocity.
• Provide strategic insight on market dynamics, competitor movements, and emerging trends, translating external intelligence into actionable recommendations that inform customer strategy and internal product, pricing, and go‑to‑market decisions.
• Act as the senior escalation point for complex customer issues, driving resolution through executive communication, cross‑functional leadership, and outcome‑focused problem solving to protect relationships and revenue continuity.
• Direct complex commercial negotiations and financial structures, partnering with Finance and Legal to optimize deal economics, lifecycle value, and recurring revenue models across Gaming Operations and Systems.
• Guide portfolio performance optimization discussions with customer VPs, leveraging analytics, floor performance data, and operational insights to recommend conversions, new placements, technology upgrades, and performance‑improvement initiatives.
• Ensure disciplined forecasting and pipeline governance, providing predictable outlooks across revenue, units, and strategic initiatives while maintaining executive‑level visibility and data integrity within
• Lead internal cross‑functional alignment at the executive and director level, coordinating Engineering, Product, Systems, Field Services, Client Services, Marketing, and Customer Support to ensure seamless delivery, accountability, and customer outcomes.
• Champion the voice of the customer at the enterprise level, influencing product innovation, roadmap prioritization, and investment decisions to strengthen strategic partnerships, improve retention, and drive long‑term growth.

• 12+ years of professional experience, with at least 8 years of relevant industry or role‑specific experience preferred.
• Bachelor’s degree in Business, Marketing, Finance, or related field; equivalent experience or combination of education and skills will be considered.
• 8+ years of gaming industry experience strongly preferred.
• 5+ years of experience in a commercial or business‑focused discipline such as business development,…