Boutique Director

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

At Richemont Americas, we aspire to reflect the ever‑changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Reports to:

US Brand President

Acting as an ambassador of ALAÏA, the Boutique Director is responsible for inspiring and developing the store team to successfully reach quantitative and qualitative targets. The boutique director is a strong leader, with an entrepreneurial spirit, who is able to collaborate with business partners (internal and external) to drive all business initiatives, gain support and cooperation to drive the business forward.

They are a strategic thinker who is able to provide action plan recommendations, make decisions, solve problems.

Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend Identify business opportunities and implement actions to consistently achieve or exceed monthly and annual store sales plan. Direct sales team to drive client development activity and cultivate new and existing clients Demonstrate sales leadership by playing an active role on the sales floor and managing clients relationships personally.

Manage and motivate the team to drive business through key product pillars Implement a business development action plan, based on the building of a solid network of corporate partners and business bringers

Elevate the in-store experience by consistently delivering memorable moments Lead, model and coach Ensure continuous Guest experience management presence on the sales floor, coaching the team according to the Alaia selling ceremony. Optimize hospitality and store amenities to create unique experiences. Take action to improve client service – before, during and after sales.

Elevate and hire talent to ensure a winning team and create a best‑in‑class service and selling organization. Develop and execute a talent action plan for the store Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth Continuously encourage, coach, provide qualitative feedback, utilizing reward, and recognition as well as performance management process to improve team engagement and performance.

Clienteling:
Responsible for driving the instore focus from walk‑in in customer business to proactive outreach and meaningful client relationship building. Build store’s client development strategy and support team in development of their own client development strategies. Competitor market awareness:
Monitor the luxury fashion local market performance, including product, price, and competitors activities and make suggestions to improve and enhance store performance Market events and initiatives:
Develop a holistic marketplace strategy, identifying and recommending key partners to accelerate future growth and develop new relationships. Actively participate in local events…