Senior Station Manager

Job :  |  Services LLC

• Responsible for overall safety, quality, performance, customer experience and people development for all delivery station operations
• Drives vision for the station team and creates quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed the business plan
• Problem‑solves for closing gaps between performance and goals
• Sets and clarifies requirements and expectations for Operations, Area and Shift Managers; measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
• Manages an environment concerning the delivery of Amazon orders directly to customers, subject to ever‑rising volume and complexity, operating on a 24/7 basis
• Manages day‑to‑day relationships with multiple Delivery Service Providers (DSPs)
• Presents operational metrics regularly to the senior leadership team
• Hires and develops top talent; creates and implements a talent plan for the site, including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into improvement plans for the functional area
• Cultivates strong culture and engagement throughout all levels of the delivery station team
• Takes proactive steps to ensure that best practices are shared across all departments, shifts, and among the network
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support for other staff initiatives

• Bachelor's degree or equivalent, or 2+ years of equivalent experience
• 7+ years of direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last‑mile manufacturing, engineering, production or distribution environment
• Demonstrated track record of delivering performance and financial‑based results in high‑pressure environments
• Experience with performance metrics and process improvement and lean techniques
• Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations
• Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
• Excellent communication skills (including local language and English, written and verbal)
• Experience managing third‑party resources on a regional/national scale
• Experience managing contingent workforce in a business with peak seasons
• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

• Degree in Engineering, Operations or related field and MBA preferred
• Experience in a startup environment
• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long‑term career development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Benefits include a comprehensive package featuring health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Additional compensation includes sign‑on payments and restricted stock units (RSUs); final compensation is determined by experience, qualifications, and location.

Location:

East Syracuse, NY – Salary range: $ – $ annually.