Ground Ops QA Auditor

About Sun Country Airlines

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

• Comprehensive benefit package including dental and vision
• PPO and high-deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

The Ground Operations Quality Assurance Auditor reports to the Manager of Ground Operations Compliance. The Ground Operations Quality Assurance Auditor assists the Director of Airport Operations, Regional Directors, and Manager of Ground Operations Compliance in ensuring all regulatory requirements, standards and internal processes, policies, and procedures set by Sun Country Airlines are being complied with system wide through internal evaluation of stations as part of the ground operations quality assurance program.

Secondary responsibilities include (but not limited to) assisting the Manager of Ground Training in planning, organizing, and delivering classroom training, and on the job training of Sun Country regulations, standards, and policies to customer facing employees and contracted representatives.

• Audit and evaluate ground handling station operations-above wing, below wing, deicing, fueling, freighter operations, Charter operations, etc.
• Up to 75% travel may be required.
• Identify policy and procedural needs; develop and implement supporting programs
• Assist with training needs; develop and deliver ongoing training activities, conduct corrective training while auditing to meet regulatory, IOSA, and Sun Country standard requirements
• Ensures regulatory compliance of training records and vendor qualifications managing applicable reporting
• Enhances safety promotion by acting as an ambassador of the SMS within the Ground Operations organization
• Conduct Safety and Ground Operations performance investigations
• Assist with data collection and analysis of Ground Operations performance information to maintain consistent risk analysis data
• Communicate with involved departments, managers, directors, and vendors to improve performance or integrate change
• Support special projects and committees as assigned by Manager, Ground Operations Compliance
• Conduct all tasks in a safe and efficient manner complying with all local, state, and federal safety and health regulatory requirements, programmatic standards, and with internal policies and procedures identified by Sun Country Airlines

• Prior experience in airline operations
• Practical knowledge with ground operations and handling, passenger service, and airline security
• Strong communication verbal and written, organization, attention to detail and…