Regional Director

As a Regional Director, you will lead a team of Community Managers and serve as a strategic business partner to clients across the Charleston/Summerville market, one of the fastest-growing regions in the Southeast. This highly visible leadership role is responsible for driving client satisfaction, retention, operational excellence, and team performance while fostering a culture of accountability, ownership, and exceptional service.

The ideal candidate is a proven leader who excels at building high-performing teams, developing talent, strengthening executive-level client relationships, and solving complex business challenges. This role offers the opportunity to directly influence market performance, support continued growth, and partner closely with senior leadership to shape strategic priorities.

This position requires the successful candidate to be physically located in the Charleston market. For exceptional candidates outside the area, competitive relocation assistance is available to support the transition. Charleston offers a unique combination of career opportunity and quality of life, with significant residential growth, coastal living, thriving communities, award-winning dining, and access to some of the most desirable lifestyle amenities in the country.

A successful Regional Director is adaptable, strategic, and passionate about developing people, delivering results, and creating exceptional experiences for both clients and associates. This is an opportunity to lead in a high-growth market while building a long-term career with the industry leader in community management.

• Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client
• Executes on relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high risk accounts
• Models company culture, values and brand promise to foster and strengthen client relationships
• Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services
• Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations and following through on commitments with honesty and transparency
• Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives.
• Takes ownership of controllable key performance indicators for their book of business: e.g. customer experience, client retention, growth, profitability, manager turnover
• Is accountable for managing First Service client contracts and obtaining timely renewals
• Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing
• Attracts, develops and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers.
• Provides ongoing support with training, coaching and developing career paths for associates that desire growth opportunities
• Regularly influences and mentors community managers and their teams and
• communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic
• Holds self and managers accountable for completing property management tasks and…