Duty Manager - E

Duty Manager - E Job Description Job Summary

To give our customers a reliable, joyful and seamless experience from highly capable and committed Crew members who love what they do. The manager ensures safety, regulatory compliance, budget/cost and productivity achievement and rigorous process execution through Airport Supervisors and Concierges. The Manager is ultimately responsible to set his/her stations up for success, effective execution and continuous improvement in the short and long term.

• Provide on-site support to Supervisors, create and maintain an environment where the Airport Services Concierge team can accomplish their objectives
• Support the General Manager in meeting operational performance targets and monitoring the station operation budget
• Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
• Audit station supply orders to ensure budget compliance and item necessity/consistency with organizational mission
• Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
• Participates on operational conference calls, station audits and prepares various reports
• Reviews and standardizes procedures to improve efficiency within the operation
• Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
• Review (approve/deny) concierge and supervisor expense reports and ensure supervisor company credit card use is within policy
• Ensure adequate crew member coverage is approrpriate to support desired customer experience and facility management
• Proactively identify areas of improvement and ensure issues are remediated in an appropriate and timely manner.
• Conduct ongoing needs assessments of station operations and provide timely budget recommendations to ensure the station(s) does not experience a deficit in operational capabilities due to expansion or increased volume.
• Maintain overall managerial responsibility for station(s) schedule. Work with internal stakeholders to ensure adequate personnel resources
• Guide and develop current supervisors to ensure they are ready to step into future leadership roles
• Investigates and resolves customer service issues as well as operation issues

This Is How We Fly

Our Core Purpose is to deliver a joyful, simple travel experience for every Customer, in every interaction, every day. By living our values, well be the world's most loved air carrier, providing superior results for all stakeholders.

I display a positive attitude. For others, and for myself.

I am an expert in my role. If I dont know, I learn. If I need help, I ask.

I act with integrity every day. I never compromise on safety or security.

I am adaptable. I dont just expect challenges, I embrace them.

I am engaged. Present. Tuned in. Listening, thinking, and contributing.

I do it for my Customer. Whoever they may be a traveler, a colleague, or a business partner.

• High School Degree
• 3 Years Airport operations experience
• 5 years of interacting with customers/people delivering services face-to-face
• 2 years supervisory experience
• Proven leadership skills
• Ability to effectively and efficiently manage multiple and often competing priorities

• Valid drivers license

• Must exhibit strong organizational and prioritization skills and have the ability to set high standards of performance for self and others
• Possess the ability to guide the team to adhere to safety and security standards
• Ability to effectively balance both operational and leadership responsibilities
• Makes effective…