Systems Engineer IV

IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen,
we deliver thrilling, responsible, and unforgettable gaming experiences
—powered by world‑class content
, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide
, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - .

Responsible for planning and carrying out activities related to network automation, monitoring, and automation tool support. Applies a systematic, disciplined, quantifiable approach for modifications of existing applications, simple changes, reports and request for network automation with minimal supervision from more senior engineers.

• Assists in the planning, daily operation, and maintenance of Automation Systems.
• Perform project related tasks in alignment with senior engineer activities.
• Assists in performing analysis and prepares concise reports as to the results including recommendations for updates, repairs, and reconfigurations where necessary.
• Receives feedback from Operations or Network technicians in monitoring activities to identify opportunities for improvement and optimization of system performance.
• Develops and implements optimized automation systems.
• Develops and distributes automated reports and adhoc reports.
• Schedules, plans, and performs periodic scheduled maintenance to ensure systems are operating at optimal levels.
• Develops and implements virtualization solutions and software integration with other applications.
• Plans, coordinates and leads Automation projects.
• Coordinates with vendors.
• Responds to user problems, and works problems to resolution.
• Documents steps taken to resolve user problems and shares information with peers.
• Creates documentation to include process and procedure documents.
• Familiar and complies with IGT policies, processes and procedures.
• Familiar and complies with DCA ISO 9001, 20000 and IGT 27001 processes and procedures.
• Demonstrates a relentless commitment to meeting and exceeding customers' expectations while also achieving the goal of reducing the risks and costs of providing services.
• Adheres to service level agreements by following established SLA performance requirements.
• Adheres to IT best practices by following established IT best practice performance.
• Adheres to Incident Management process and performs assigned incident identification, notification, documentation, and intermediate level diagnosis and remediation activities.
• Adheres to Change Management process and performs assigned change activities including monitoring and tracking change activities. Participates and documents maintenance activities to ensure activities are completed with SLA requirements.
• Adheres to Release Management process and performs assigned network hardware and software release actions. Assists engineers in planning efforts associated with projects and releases.
• Adheres to Audit Management process and procedures and performs assigned actions to capture audit evidence criteria. Assists engineers in planning efforts associated with audit management.
• Collaborates with other parts of the organization as required to first share and analyze customer requirements and then develop and implement the best strategy and processes to meet those requirements.
• Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.
• Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path…