Account Director; West Coast
Listed on 2026-03-04
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Marketing / Advertising / PR
Client Relationship Manager, Marketing Communications
You are the hound-dog of your assigned account group—proactively unearthing important information about your client’s business and marketplace and working to make sure that your teammates are kept “in the know.” You are the co-pilot, there at every twist and turn— helping your account team stay on track and performing at the highest level. Because, at the end of the day, you have one goal in mind—to make sure your client is a raving fan!
The master multi-tasker, you keep a well-oiled machine running—while constantly looking for new fuel for the tank. Your team trusts in you and your clients know you are working hard on their behalf. You are smart, proactive, and your energy and tenacity spills out into the hallways.
Planning, analyzing and evaluating information and agency output relevant to assigned client projects and needs. This may include the following:
- Collecting and helping to review marketplace data relative to client needs
- Helping to develop workable budgets and timelines.
- Participating in preparation of marketing strategies and actions for the client.
- Writing & kicking off creative briefs
- Social Media Monitoring (client & competitive)
- Reporting on integrated campaigns
- Assisting in the development of monthly client production shoots & content planning
Coordinating agency activities necessary to meet the needs of assigned projects. This may include the following:
- Processing assigned work requests in an efficient, timely manner.
Assisting in monitoring budget, research and similar items as assigned. - Maintaining communications with appropriate agency and client personnel to ensure that assigned work is handled in a positive, timely and efficient manner.
- Monitoring and implementing social posts
Acts as a link between clients and the advertising agency, usually reporting to an account director and responsible for the day-to-day running of their clients' marketing communications initiatives:
- Working closely with clients
- Managing administrative and organizational work
- Ensuring deliverables are on time and on budget
- Stays current regarding changes in his/her field of work
- Is a student of the industry and often shares relevant content and information with team members
Serves as account team point-person, often requiring “grace under pressure,” serving as agency anchor in the throws of performance:
- Clear communications
- Proactive salesmanship of agency ideas
The AD is evaluated on the efficiency of workflow, the degree of client satisfaction, and on the level of skills demonstrated in performing the job.
CLIENT PERSPECTIVE- Develops and maintains a positive, proactive, and productive working relationships with client contacts.
- Actively researches client marketplace and distributes insights to account group.
- Develops complete project conference and status reports per agency guidelines.
- Monitors quality control to ensure that all agency deliverables are “client-ready” before distribution (e.g., proofread, spec’d correctly, etc.).
- Takes assignments readily.
- Earns and keeps clients’ respect and confidence, as someone they can trust to communicate information and relay ideas to.
- Develops a knowledge of and is conversant in each client’s business—business model basics, key issues and competitive situations.
- Committed to doing whatever is required to get the job done right and with enthusiasm.
- Anticipates and proactively make managers aware of any and all expectation issues.
- Proactively works with traffic, production and creative teams to optimize agency productivity.
- Handles pressure and stress without sacrificing quality.
- Sets up complete and orderly project work plans on a timely basis.
- Reflects an ability to establish priorities and objectives.
- Helps identify and anticipate potential problems and identify alternative solutions.
- Receives timely client approval of agency output for assigned work.
- Knows when appropriate internal and external approvals are required.
- Demonstrates a commitment to the agency “team” as part of a positive mindset about the work, the client, and agency staff that is involved.
- Collaborates appropriately with other agency departments and…
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