Senior Case Manager; NV

Provide ongoing guidance, mentorship, and accountability for RN leaders, field nurses, and home health aides. Oversee daily care delivery, ensuring staff follow evidence‑based practices, care plans, and quality standards. Conduct annual reviews for direct reports and manage PTO requests.

Serve as the primary case manager for assigned patients, coordinating all care services, community resources, and medical appointments. Facilitate communication between all parties involved in care—including physicians, therapists, and caregivers—to ensure smooth continuity. Ensure adherence to state, federal, and agency policies. Complete supervisory visits for LPNs (every 60 days) and HHAs (every 14 days). Lead the full case management and care‑plan development process for new admissions.

Maintain accurate, timely documentation in alignment with regulations and internal policies. Follow professional standards of practice, including providing direct patient care when required. Monitor and coordinate care across all disciplines within assigned caseloads. Participate in quality improvement efforts, evaluating clinical data to identify trends and areas for improvement.

Conduct initial and ongoing clinical assessments to evaluate patient needs and progress. Create and update individualized care plans in collaboration with the interdisciplinary team. Investigate and resolve patient or family concerns as assigned by leadership. Participate in the on‑call rotation. Ensure all case‑management tasks are completed for patients in the assigned geographic area.

Coordinate with patient representatives, advocacy groups, and other stakeholders involved in the case. Support new admissions and ensure smooth onboarding into agency services. Participate in weekly meetings with clinical leadership. Provide patient and family education related to conditions, medications, treatments, and preventive care. Assist in crisis situations by coordinating resources, providing intervention strategies, and notifying necessary departments.