Clinical Services Manager

Responsibilities

• Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
• Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.
• Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
• Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed.
• Complete action plans with team members, focusing on clinical drivers and patient safety concerns.
• Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching.
• Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles.
• Perform other duties as assigned.

• Education commensurate with RN license
• Minimum 2 years (3 years preferred) Nephrology experience
• Experience leading clinical function or managing nurses
• Experience teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
• Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively
• Current license as RN
• Current driver’s license, reliable transportation, and vehicle insurance in the state of residence
• Preferred:
  Current CPR certification CNN or CSN, Bonet Certification within 2 years of employment

• RN license
• CPR certification
• CNN certification
• CSN certification
• Bonet Certification