Retail Sales Associate

$12.00 to $15.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process!

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Our Earned Wage Access
  * program is available to all employees on the second (2nd) day of employment. Employees can withdraw up to 50% of the wages earned up to seven (7x) times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation:
  Employees granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees get an additional week (40 hours) after one year, two weeks (80 hours) on each anniversary thereafter, and 120 hours after five years.
• Personal/Sick Time:
  Eligible employees granted 8 hours after six months (before first anniversary) and 16 hours each anniversary thereafter (years 2–5), with a maximum of 24 hours after five years.
• Employee discounts available to all employees on the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies through First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

They thrive on engaging with customers and assist with customer inquiries and problem resolution. Associates work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

The Full‑Time Pawnbroker / Retail Sales Associate position offers an hourly wage, plus employees earn commission based on productivity. Actual pay will be based on work location, qualifications, and experience.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and displays merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in line with established policies.
• Answers incoming calls per company standards.
• Effectively communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Ability to work with firearms and obtain firearms certification.
• Employees may assist customers outside the building or retrieve products from exterior storage.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work with people and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient in basic math calculations.
• Cash handling experience is preferred.
• Willingness to work in multiple locations as business needs dictate.
• Must be able to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.