Retail Associate - Flamingo Wine and Spirits

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars‑affiliated casino resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos.

The Caesars Entertainment family’s success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission “We inspire grown‑ups to play” fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register and handles all payment transactions for purchase. The Retail Associate receives, unpacks, folds and puts away the daily deliveries of merchandise. He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and complies with visual standards.

All retail employees should be outgoing, upbeat, energetic and reliable.

High School Diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills and abilities.

Ability to obtain/renew all government required licenses or certification, specifically a TAM (Alcohol Awareness), and Health Card where applicable.

• Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Blouses and shirts should be buttoned to the top and name tag should be worn at all times.

• Maintain customer service levels in accordance with Total Service standards.
• Embrace the Spotlight on Service.
• Acknowledge and greet guests with a smile.
• Be knowledgeable about the Total Rewards program and the benefits it offers the guest.
• Be courteous and create a warm, friendly atmosphere for the guest.
• Be knowledgeable of the hotel property and the amenities it has to offer.
• Assist guest in finding the product requested even if it means calling other stores.

• Communicate all daily activities to the next shift on duty.
• Partner with fellow associates to create a strong team.
• Communicate daily activities to the Supervisor on Duty.
• Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule.

• Promote the selling of merchandise and be able to up sell merchandise.
• Develop an excellent understanding of the product assortment in all the retail stores in order to help facilitate the customer decision making process.
• Be knowledgeable about the products sold in the stores and alert the Manager to customer product needs so he or she may alert the buyers.

• Be knowledgeable on register operations.
• Handle all payment transactions for customer purchases.
• Endure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, bubble wrap, scotch tape).
• Comply with all cash management policies and procedures.
• Report cash register malfunctions to the Supervisor on Duty.
• Ensure money is not left…