Sales Lead W​/Keys, UGG

Overview

Sales Lead – UGG, a brand of Deckers Brands (a division of Deckers Inc.)

As a Sales Lead, you will lead the customer experience, drive store sales, support the team, and uphold brand standards.

• Deliver personalized shopping experiences and create a welcoming environment for customers.
• Greet customers promptly and courteously as they enter the store.
• Accurately answer customer questions and resolve issues, ensuring customers leave satisfied.
• Communicate policies such as the return policy and UGG’s sustainability initiatives.
• Maintain a professional appearance in accordance with the dress code.
• Assist customers by phone, providing the same level of service.
• Operate the cash register, handle money accurately, and reconcile sales transactions.
• Check inventory daily, restock merchandise, and ensure products are stocked and displayed according to Visual Merchandising standards.
• Keep the back‑stock and employee break areas clean, vacuuming, sweeping, and dusting as needed.
• Respond to theft or security incidents in accordance with company policies.
• Promote a positive work environment by recognizing outstanding performance and maintaining respectful workplace interactions.
• Support team members, communicate effectively with management, and cooperate to achieve store goals.

• Deliver the highest level of customer service possible.
• Prioritize brand and product knowledge and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management and corporate stakeholders.
• Empower team members through communication and recognition.
• Contribute to the team and cooperate to achieve goals.
• Multi‑task in a fast‑paced environment.
• Maintain knowledge of current trends and styles.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

• Preferred: 2+ years of retail store experience.
• High School Diploma (or equivalent).
• Excellent verbal and written communication skills.
• Highly motivated team player and self‑starter.
• Strong team‑building skills.
• Ability to multi‑task in a fast‑paced environment.

• Flexibility of schedule and hours to meet business needs.
• Physical ability to stand for extended periods.
• Proficiency in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Competitive pay, discounts, perks, global contests, and opportunities for growth and development.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.