Retail Sales Associate

Position Summary

We are seeking entry‑level, full‑time retail sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

This role involves working with a wide variety of merchandise, including tools, electronics, and in FFL locations firearms.

Pay: $12.00 to $15.00 per hour. Commission: up to 8% on transactions, which could average an additional $1.80 per hour on top of the hourly rate. Employees may earn unlimited commission above the hourly base rate.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and displays merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items following company policies.
• Answers incoming calls per company standards.
• Communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist customers outside the building or retrieve products from exterior storage.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to serve customers and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient basic math calculations.
• Cash handling experience preferred.
• Willing to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate a point‑of‑sale system and common office machines.

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary benefits (eligibility required).
• Earned Wage Access program available from the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per payroll cycle.
• Paid vacation: one week after six months of full‑time service; an additional week after one year; two weeks on each subsequent anniversary up to 120 hours after five years.
• Paid sick/personal time: eight hours after six months; 16 hours each anniversary through year five; 24 hours after five years.
• Employee discounts available from day one of employment.
• Tuition reimbursement up to $2,000 per year for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies through First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• First Cash Pet Insurance program.

The commission incentive plan is proprietary to First Cash. Pawnbrokers earn 2–8% commission based on the gross profit of their personal performance. Detailed information about the plan is provided during the interview process.

Pay rates will not be below any applicable local minimum wage requirements. Employees must agree to a binding arbitration agreement for dispute resolution.

• Earned Wage Access is a service provided by Net Spend; employee signup is required and restrictions and fees apply.
• First Cash 401(k) program is available to all employees aged 21 years or older.
• Maximum base pay is derived from the applicant’s prior experience and skill set relevant to the position.

The First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.