Bakery​/Cake Decorator

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all bakery equipment such as refrigerators, freezers, and ovens according to company guidelines.
• Decorate cakes, pastries, cupcakes, cookies and other bakery items.
• Label, stock, sign, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and locate products when requested by customers; stay current with present, future, seasonal and special ads.
• Maintain awareness of inventory/stocking conditions and note any discrepancies.
• Adhere to all local, state and federal health and civil code regulations.
• Ensure all merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are followed.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions for notification.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of items needing repair.
• Report all safety risks or issues and illegal activity, including robbery, theft or fraud; notify management of customer or employee accidents.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

• Any retail experience.
• Any bakery/cake decorating experience.
• Ability to handle stressful situations.
• Knowledge of basic math.
• Effective communication skills.

• Second language: speaking, reading and/or writing.

Smith’s Food and Drug, located in Salt Lake City, Utah, is a part of The Kroger Company. We serve customers across Utah and surrounding states.

We offer comprehensive benefits to support Associate Well-Being, including:

• A wide range of healthcare coverage—medical, dental, vision, and prescription.
• Flexible scheduling with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling and financial tools.
• Valuable associate discounts on purchases in food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career.
• Potential for growth through training programs and diverse career pathways.