Retail Operations Associate, Maje, Forum Shops

Retail Operations Associate, Maje, Forum Shops

PT Operations Associate at SMCP (Sandro & Maje)

Location: [Insert Location]

As a Retail Operations Associate, you will be a key player in ensuring the smooth and efficient functioning of all back‑of‑house operations, which are critical to delivering an exceptional customer experience on the sales floor. Your strong attention to detail, organizational skills, and proactive problem‑solving will help maintain operational excellence and support the overall performance of the store.

• Manage the check‑in and processing of incoming merchandise, ensuring accuracy and readiness for the sales floor.
• Coordinate store‑to‑store transfers, ensuring timely and precise movement of merchandise.
• Oversee markdown management by updating pricing and ensuring changes are reflected on the floor.
• Process RTVs (Return to Vendor) efficiently, maintaining clear records and compliance with vendor guidelines.
• Assist with floor sets and moves, ensuring merchandise placement aligns with brand guidelines.
• Replenish merchandise regularly to maintain product availability and a fresh, appealing display.
• Maintain visual standards by adjusting displays and signage to reflect the brand’s aesthetic.

• Support shortage prevention strategies to minimize loss and protect store assets.
• Assist with inventory control, including cycle counts and physical inventory preparation.
• Ensure all safety protocols are followed to maintain a secure environment.
• Keep the stockroom organized and efficient to support smooth store operations.
• Implement best practices to optimize stockroom space and improve restocking processes.

• Assist with POS operations, ensuring accurate and efficient customer transactions.
• Greet and assist customers on the sales floor, enhancing their shopping experience.

• 1+ years of prior sales support experience, including POS, merchandising paperwork, cycle counts, and inventory management.
• Strong organizational skills and ability to work within established timelines.
• High attention to detail and ability to manage multiple priorities.
• Excellent problem‑solving skills and a solutions‑oriented mindset.
• Brand‑appropriate personal presentation.
• Strong communication skills with team members and leadership.
• Flexibility with scheduling to meet business needs.
• Bilingual capabilities are a plus in key markets.
• Flexible availability, including evenings, weekends, and holidays, is required.

• Competitive base hourly pay, individual commission, and sales incentives.
• 50% shopping discount.
• Seasonal wardrobe offering.
• Cell phone contribution.
• Voluntary health plan.
• 401(k).
• Paid time off, including holiday pay.
• Paid parental leave.
• Pet benefits.
• Employee Assistance Program (EAP) with mental health support.
• MAVEN Family Planning support.