Retail Sales Associate

Description

$12.00 to $15.00 per hour plus an easily achievable commission structure that pays you for every transaction you process.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open 9AM–6PM; many are closed on Sundays.
• Earned Wage Access program, available on the second day of employment, allowing you to withdraw up to 50% of earned wages up to seven times per payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation:
  One week paid vacation after six months of full‑time service; additional week after one year and two weeks after each anniversary thereafter (subject to state/local requirements).
• Sick/Personal time: 8 hours after six months of employment, then 16 hours each anniversary thereafter (subject to state/local requirements).
• Employee discounts available from day one of active employment.
• Tuition reimbursement with First Cash Education, up to $2,000 per year for full‑time employees who meet the program requirements.
• Access to over 10,000 discounts from 1,000+ companies via First Cash Perks.
• Auto‑enrollment in First Cash 401(k) after six months of employment.
• First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates for our pawn store locations nationwide. A Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. You will greet, engage, and interact with customers in a professional manner to process sales, loans, and other transactions in a wide variety of merchandise, including jewelry, tools, electronics, and firearms (in FFL locations).

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open and close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with company policies.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of pawn and buy transactions.
• Communicates with coworkers and managers respectfully, using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training program.
• Other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties requiring standing, stooping, walking, climbing, pushing, pulling, and lifting as required by federal, state, and local law.
• Ability to work with firearms and to become firearms certified.
• May be asked to assist a customer outside the building or retrieve products from exterior storage areas.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Ability to work at multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers can earn 2–8% commission based on the gross profit of their personal performance. More details will be provided during the interview process.

All employees agree to a binding arbitration agreement to resolve disputes. Pay rates will not be below any applicable local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with respect to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Reasonable accommodations are provided for qualified individuals with disabilities.