Moncler Team Lead - Shops at Crystals

Company Overview

Moncler stands at the forefront of luxury retail in the United States, Canada, Brazil and Mexico, with a distinguished reputation for excellence, innovation, and customer‑centric service. We pride ourselves on maintaining our market‑leading position by delivering a brand experience that combines tradition with forward‑thinking strategy, continuously setting the standard for the luxury industry.

As a Team Lead
, you will be an ambassador of the Moncler Brand. You will assist the Store Director/Store Manager and/or Client Advisor Manager (CAM) to coach and develop the team, build client relationships, proactively foster the achievement of sales goals and ensure that the highest level of client experience is delivered. You will serve as a role model to the team and support store management in operational duties, representing the Moncler Brand values and associated behaviors toward all clients and team members.

• Support the team in building long‑term client relationships and be an example of top performance by leveraging clienteling.
• Establish a client‑centric mindset in store to ensure the highest level of client experience, through elevated and engaging CEM segments, and proactively handle client‑related situations.
• Communicate and inspire the team on retail strategy and relevant business information (leading morning briefings, trainings as needed).
• Support conversion and new client acquisition during elevated, engaging CEM segments.
• Exceed expectations of personal sales targets, modeling the team expectation by driving and developing client relationships and conversion.
• Develop a strong client database to ensure expert execution with client development through personal client book growth, contributing to the overall business.
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team feedback.
• Convey enthusiasm and passion via team animations, daily briefings, information sharing, and mentoring.

• Act as a role model demonstrating sales leadership to the team, through achievement of personal goals, supporting them with their own sales, and fostering cross‑selling and client repurchase.
• Build and develop own client portfolio via Mon Client.
• Ensure business opportunities are maximized through efficient sales floor management through CEM segments, being a visible presence and support and ensuring the Moncler standards are achieved.
• Proactively handle escalated client‑related situations, working in partnership with store management.

• Support the Store Management team in ensuring the team delivers the Moncler Promise to every client, through demonstrating and modeling the Moncler values.
• Provide consistent coaching, help identify the team's development and training needs, and offer suggestions for individual action plans.
• Assist the Store Management team by making recommendations in identifying, recruiting, and developing talents, securing succession plans in collaboration with the Store Management team.
• Lead and motivate the team to drive business.

• Be a point of reference to the Corporate Merchandising team, providing feedback on product performance, quality, client‑related information, local market competitors, trends, and missing opportunities, leveraging the team's knowledge.
• Support sell‑through targets, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define, and implement action plans to drive sales.

• Ensure policies, brand standards and grooming guidelines are communicated and implemented.
• Support Operations team in inventory management and other operational processes, as needed.

• Perform as a team player and participate in all activities contributing to the overall objectives of the store.
• Actively contribute to a positive and harmonious work environment and foster cooperation within the team and between managers.
• Lead by example and adhere to the company's…