Boutique Assistant; Long-Term Temporary - Fontainebleau Las Vegas

BOUTIQUE ASSISTANT – CARTIER, LAS VEGAS FONTAINEBLEAU

Role Overview

The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that align with our Maison Values such as Open‑mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. Our objective is to create the most exceptional client experience with the most productive environment and its people, all through the lens of hospitality. In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that will foster brand loyalty for generations to come.

• Build extraordinary client experiences through hospitality excellence.
• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front‑of‑house and back‑of‑house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (running product, gathering sales accessories, gift wrapping, food & beverage service).
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.
• Enhance the boutique environment: support and maintain the visual standards of wrap rooms, organization of Client Services areas, maintain and replenish daily needs for sales and hospitality areas, support order process and optimal storage organization.
• Support client treatment and personal services at the highest level, including directions, restaurant reservations, entertainment requests, floral orders, map creation, literature, and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
• Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non‑sellable items as needed.
• Assist with special projects as needed.

• Experience in luxury retail, service or hospitality industry is a plus.
• Excellent computer skills and use of technology; MS Office experience required; SAP knowledge preferred.
• Additional language skills are a plus.

• Capable of prolonged standing, walking, frequent bending or kneeling. Role requires lifting/moving up to approx. 45 lbs.
• High energy, physical stamina, and ability to work in fast‑paced environments are essential.
• Mobility:
  Extensive standing and walking throughout shifts.
• Strength:
  Lifting, carrying, pushing, pulling items (often up to 45 lbs).
• Flexibility:
  Regular bending, stooping, kneeling, and crouching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Additional Requirements:
  
  Ability to frequently climb stairs between areas, comfortable working in tight or confined back‑of‑house spaces, ability to handle glassware safely during hosting and service operations.
• Must be available to work retail hours (including weekends) and travel for training as needed.
• Strong organizational and interpersonal communication skills required.
• Strong understanding of client service needs and priorities.
• Strong attention to detail with ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with a can‑do attitude.
• Intellectual curiosity and passion for learning.

• Comprehensive benefits program to support employees and their loved ones, including medical, dental, and vision programs.
• Employee well‑being priority with work‑life balance focus.
• Expected hourly range: $24 to $25 (overtime eligible). Salaries negotiated based on relevant skills and experience.
• Position is payrolled through a third party.

This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer.