Starbucks Shift Lead

Summary

The full‑time Starbucks Shift Lead brings the Starbucks experience to life at The Smith Center for the Performing Arts by leading shifts and overseeing store operations. In a vibrant store environment, the Shift Lead guides team members, maintains an encouraging culture, and drives operational excellence while delivering an exceptional customer experience and expertly crafted products.

• Lead shifts and oversee daily store operations, ensuring efficient completion of all tasks.
• Assign duties to team members based on operational needs and distribute workload evenly.
• Support new hire training by providing positive reinforcement, coaching, and ongoing development.
• Create a positive learning environment through clear, timely, respectful coaching and feedback.
• Promote a supportive team atmosphere by encouraging collaboration, open communication, and mutual support.
• Partner with the Store Manager and Human Resources to address personnel matters.
• Deliver world‑class customer service with a customer‑comes‑first attitude.
• Anticipate customer needs, evaluate the store environment, and enhance customer satisfaction.
• Serve as an ambassador for The Smith Center and Symphony Park, demonstrating the mission and values.
• Complete shift opening and closing procedures and checklists in accordance with policies.
• Assist in inventory management: ordering, receiving, and stocking supplies accurately.
• Participate in marketing promotion activities to drive engagement and sales.
• Maintain high standards of sanitation, food safety, and health regulations.
• Monitor and reconcile financial transactions, ensure accuracy, and handle cashless payments.
• Maintain reliable attendance and perform other assigned duties.

• High school diploma or GED.
• Three or more years of customer service experience, preferably in retail or food and beverage.
• Minimum of one year of supervisory experience.
• Ability to supervise, coach, and mentor team members.
• Excellent organizational, interpersonal, and problem‑solving skills.
• Strong knowledge of health and safety regulations.
• Experience handling monetary transactions and basic accounting principles.

• Exceptional guest service skills.
• Proven attention to detail and outstanding accuracy.
• Excellent verbal and written communication skills.
• English proficiency required; additional languages beneficial.
• Ability to work effectively under pressure and meet deadlines.
• Strong interpersonal and conflict management skills.
• Respectful and compassionate interaction with team and guests.
• Independent judgment and self‑management of priorities.
• Analytical skills to evaluate data and report findings.
• Adaptability to new software and technology platforms.
• Tactful and constructive management of diverse behaviors.
• Proactive problem‑solving to enhance department effectiveness.
• Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays.
• Minimum age eighteen (18).
• Legal authorization to work in the United States.

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook).
• Experience using point‑of‑sales (POS) systems and store‑related technology.
• Familiarity with cashless payment systems is a plus.

• Standing, bending, walking, and using fine motor skills for extended periods.
• Regular lifting, moving, carrying, pushing, and pulling of 50 pounds or more.
• Ability to reach, bend, twist, stoop, stack, crouch, kneel, and balance in various work areas.
• Consistent stair use and hand/arm movements for food preparation and cleaning.
• Regular hand washing per health and sanitation regulations.
• Requirement for close and peripheral vision.
• Tolerance for dust, steam, refrigeration, ice, loud noises, and temperature variations.

• Nevada Food Handler Safety Training Card (required).

• Hourly rate of $20.00 per hour, tip eligible.
• Competitive compensation package including health, dental, and vision insurance.
• Employee Assistance Program, wellness programs, and financial support services.
• Flexible Spending Account (FSA) and Health Savings Account…