Boutique Operations Associate

Overview

Reporting to the Boutique Manager, the objective of this role is to maintain boutique operations and contribute to the profitability of the boutique by receiving, handling, and helping to manage inventory of merchandise in a timely and organized manner.

• Ensures permanent accuracy of stock in store and organizes weekly/monthly cycle counts.
• Ensures efficient organization of stockroom and on-the-floor stocks and supervises impeccable state at any time of the day.
• Ensures good reception of deliveries from central warehouse and controls upon reception.
• Manages and follows up on stock transfer between stores or stock sent for commercial activities.
• Organizes end of season returns.
• Participates in the morning team briefings and shares important operational information including daily deliveries and stock updates.
• Supports stock requests from team members.
• Shares inventory results, consignment issues and all other topics to finance team.
• Communicates with other stores on best practices and issues they may have encountered.
• Translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impact.
• Responsible for the follow up and management of all shipping documents/ VAT documents.
• Supports the manager to formalize and update the operating procedures of the boutique (stocks, cash desk, security).
• Provides administrative support to the team in booking couriers, deliveries, transfers.
• Completes store supply orders.
• Supports the manager to ensure perfect compliance with Richemont processes.

• Previous experience in retail sales; jewellery or high-end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.

• Ability to sit down and stand for extended periods of time.
• Ability to lift up to 20lb boxes regularly.
• Reaching to access product stored within cabinets or on shelves.
• Bending to access product stored within cabinets.
• Occasional need to use a ladder to reach product.
• Unpacking and/or lifting of large boxes that contain product.

• Employee wellbeing is a top priority at Richemont.
• Comprehensive benefits program to support employees and their loved ones.
• Company-sponsored health, dental, drug, and vision programs.
• Income protection solutions including life insurance, disability benefits, and the RRSP program with employer match.
• Paid time off, maternity leave top-up program, and access to the employee assistance program.
• Volunteer days off and support for community initiatives.

Expected Hourly Range: $21-$24. Salary will be determined based on relevant skills and experience.