Supervisor Ida & Harry

POSITION OVERVIEW

The Sales Supervisor is responsible for supporting the daily operations of the store while delivering an exceptional customer experience and driving sales performance. This role serves as a key leader on the sales floor, providing guidance and support to Members, resolving customer concerns, and ensuring a welcoming, service-focused shopping environment.

The Sales Supervisor actively engages with customers, utilizes product knowledge and selling skills to meet customer needs, and contributes to the achievement of sales goals and key performance indicators. This position promotes a positive and professional store culture by leading through example, maintaining high standards of customer service, and ensuring compliance with all company policies, procedures, and operational standards. The Sales Supervisor plays an important role in fostering team success, supporting Member development, and upholding the values and brand standards of Ida and Harry.

The following and other duties may be assigned as necessary:

• Greet and welcome guests as they enter the store, assisting and answering any questions about the experience
• Actively listen to guests' needs and provide product knowledge while sharing key recommendations tailored to the guests’ needs
• Be the lead host of the store. Champion the service expectations by leading by example, while on the shop floor
• Assist in leading training sessions for vendors and service
• Maintain a comprehensive understanding of all products and stay up to date with knowledge around current events, trends and styling
• Process sales transactions accurately and efficiently using the point-of-sale (POS) system
• Handle cash and card transactions, issue receipts, and process exchanges or returns
• Assist with merchandising tasks, including restocking shelves, arranging displays, and maintaining a tidy and organized store environment
• Ensure products are properly tagged with pricing and by visual merchandising guidelines
• Build rapport with guests to foster loyalty and repeat business
• Collaborate with fellow Members and store management to achieve store targets and objectives
• Assist in inventory management tasks, such as conducting cycle counts, inventories and regular replenishing
• Participate in product knowledge training sessions to enhance expertise and skills.
• Adhere to store security measures and assist in loss prevention efforts to minimize theft and shrinkage
• Ensure all Members are providing excellent service according to service standards and expectations
• Ensure all policy and procedures are being upheld and executed consistently
• Maintain a team environment of integrity and service through leading by example
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent (some college education preferred)
• One (1) year of retail supervisory experience in a commission environment preferred
• One (1) year of retail operations experience in a retail environment preferred
• Previous retail supervisor or customer service supervisor experience is preferred
• Strong interpersonal and communication skills to interact with customers, Members and managers effectively
• Enthusiastic and friendly personality with a customer-centric approach
• Comfortable providing feedback to team members that supports a professional and productive selling environment
• Ability to work as part of a team and take initiative, problem solve, work independent of direct supervision
• Ability to perform basic math functions such as addition, subtraction, multiplication and division
• Excellent organizational skills and attention to detail
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

This position does not have direct supervisory responsibility but does serve as a lead on the sales floor, supporting daily store operations, assisting with task delegation, providing guidance to Members, and helping to ensure adherence to company policies, procedures, and service standards.

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company.

By promoting these values and…