Retail Sales Associate

Achieves personal sales goals.

The Retail Sales Associate assists guests throughout the shopping experience. They are responsible for helping customers select items, delivering daily sales results, and creating a positive guest experience.

• Greeting customers, answering questions, and helping them select products.
• Champions the Starboard Way and models the behavior.
• Portrays a positive image in retail shops to all guests to build trust and credibility.
• Provides informed features and benefits about the products and helps the guest select products.

• Achieves or exceeds personal sales goals to maximize revenue opportunities.
• Understands the product or services being sold, including their features, benefits, pricing and promotions.
• Performs other duties, as assigned, to meet business needs.

• Keeping the store clean and tidy, and supporting visual displays.
• Utilizing retail systems and procedures to enhance selling efficiencies.
• Maintaining selling floor presentation.
• Receiving and stocking merchandise, and helping with the store opening and closing process.
• Willing to cross‑train and work in all area/locations as required.
• Adhering to company policies and procedures.

• 1+ years’ experience in retail or hospitality; luxury guest experience is a plus.
• Proven track record driving sales performance through business development activities including product launches.
• Minimum high school diploma, associate degree, or beyond preferred; studies in retail or hospitality is a plus.

• Respects and understands others and displays multicultural awareness.
• Passion about guest experience and the hospitality/retail industry.
• Able to retain a high volume of information to answer questions about all products.
• Able to stay calm and perform well in busy and stressful situations in a constantly changing retail environment.
• Leads by example of having a positive attitude.
• Possesses an open mind to new ideas.
• Possesses organizational and teamwork skills.
• Exceptional guest relations skills and creative ideas when creating a special experience or moment for the guest.
• Commitment to exemplifying integrity and professional business standards.
• Proficient knowledge of Microsoft applications and POS software.

• Demonstrates behaviors according to the Starboard Way by contributing to achieving guest service rating target.
• Receives positive guest comments.
• Achieves personal sales goals.
• Achieves jewelry leads generated goal.
• Maintains visual compliance standard.
• Compliant in all areas of Asset Protection.
• Champions the Starboard Way and receives positive guest comments.

• Customer Focus
• Magnetic
• Cross‑Cultural Agility
• Approachable
• Business Acumen
• Enthusiastic and Outgoing
• Drive for Results
• Open‑Minded
• Relationship Management
• Team Player
• Self‑Accountable
• Goal Oriented

• Must be at least 18 years old.
• Able to stand for long periods of time.
• Able to lift, pull, and push boxes of merchandise and fixtures up to 55 lbs. using the appropriate safety equipment as required.
• Proficient English reading, writing and speaking.

At Starboard Group and Onboard Media, we are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. We provide an equitable work environment free of discrimination and harassment, and we aim to create an inclusive culture that attracts top talent and values diversity.