Tire and Battery Service Advisor

Position Summary

Be a Team Member Collaborates with team members to fulfil sales and service requests educating other associates on tools tasks resources and mentor new technicians communicating and developing interpersonal skills for providing safe and efficient customer service.

• Be an Expert:
  Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), product specifications, and seasonality. Demonstrates knowledge of Point of Sale systems, phone and in-person selling techniques.
• Be a Techie:
  Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training; adapts to new tools and encourages others to use them.
• Be an Owner:
  Communicates equipment, tools and supplies needs; leads tracking and monitoring of returns and special orders; operates cash registers and processes transactions; works hands-on in the physical area; maintains accurate inventory; ensures safety and compliance; reports complaints, safety hazards and problems with products, services and work areas; completes paperwork logs and other documentation; ensures merchandise is packaged, labeled and stored per company policies;
  
  assists members with purchasing decisions and resolves issues.
• Be a Talent Ambassador:
  Acts as a brand advocate by valuing the member experience, modeling high-quality service and products, developing, influencing and inspiring others to work in a respectful, supportive, and team-oriented style.
• Complies with company policies, procedures and ethics by implementing related action plans and applying open door policy in executing business processes.
• Completes work assignments and priorities by using policies, data and resources; collaborates with managers, coworkers, customers and partners; identifies priorities and deadlines; communicates progress and opportunities for improvement; adapts to change and feedback.
• Respect the Individual:
  Embraces differences and creates a workplace where associates feel seen and supported; fosters a culture of belonging and opportunities to thrive; works as a team to build strong relationships; motivates and influences others with energy and positivity.
• Act with Integrity:
  Maintains high standards of integrity and ethics; models Walmart values; holds self and others accountable; supports the goal of becoming a regenerative company through positive impact on associates, customers, members and the world.
• Serve our Customers and Members:
  Delivers results while putting the customer first; makes decisions based on reliable information and balances short- and long-term priorities.
• Strive for Excellence:
  Displays curiosity, takes calculated risks, and demonstrates resilience; supports others through change and continuous improvements; adopts new technologies and skills.

• Valid state-issued driver's license.
• 18 years of age or older.

• Auto service industry, Retail Experience

1910 E Serene Ave, Las Vegas, NV , United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.