Retail Operations Assistant Manager

Position Overview

The Assistant Manager, Retail Operations is responsible for supporting and executing day-to-day operational functions across the Retail division. This role ensures operational excellence through effective inventory management, receiving and shipping processes, point-of-sale systems administration, inventory accuracy, loss prevention initiatives, and compliance with established operational standards.

The Assistant Manager, Retail Operations is responsible for supporting and executing day-to-day operational functions across the Retail division. This role ensures operational excellence through effective inventory management, receiving and shipping processes, point-of-sale systems administration, inventory accuracy, loss prevention initiatives, and compliance with established operational standards. Working closely with Store Managers, the Retail Stock Team, and cross-functional partners, the Assistant Manager, Retail Operations drives process consistency, operational efficiency, and inventory integrity across all retail locations.

This position plays a critical role in supporting the guest experience by ensuring seamless store operations and maintaining a well-organized, compliant retail environment.

• Oversee inventory management processes, including receiving, transfers, cycle counts, physical inventories, reconciliation activities, and resolution of inventory discrepancies
• Monitor inventory accuracy and support inventory shrink reduction initiatives through audits, reporting, and process compliance
• Process, review, and audit vouchers, invoices, and purchase order reconciliations to ensure inventory and financial accuracy
• Maintain operational records and documentation in accordance with company policies and audit requirements
• Coordinate shipping, receiving, and stockroom operations to ensure timely and accurate movement of merchandise across all retail locations
• Execute markdowns, price changes, promotional setups, and system updates in partnership with Store Management and the Retail Stock Team
• Train, coach, and provide ongoing guidance to team members regarding operational procedures, inventory controls, systems utilization, and company standards
• Serve as a liaison between Retail Operations and support departments, including Finance, Information Technology, Facilities, Security, and Human Resources, to address operational issues and ensure business continuity
• Support retail initiatives, including new store openings, renovations, stockroom optimization projects, pop-up concepts, and special events
• Analyze inventory and operational reporting to identify trends, improve efficiencies, and maintain inventory accuracy
• Recommend and implement process improvements that enhance operational effectiveness, productivity, and service delivery
• Ensure stockrooms and back-of-house areas remain clean, organized, secure, and compliant with safety standards
• Support compliance with company policies, operational procedures, loss prevention standards, and regulatory requirements
• Foster a culture of accountability, collaboration, and operational excellence through leadership and professional conduct
• May assist with scheduling, assigning work, and coordinating operational activities within the Retail Operations team
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

• Three (3) years of retail management preferred
• Experience in luxury retail sales preferred
• Experience in retail operations
• Experience with leading a team; through delegation, planning and leading by example
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to effectively communicate with customers, peers and management
• Ability to perform basic math functions such as addition, subtraction, multiplication and division
• Ability to use a calculator and calculate percentages and ratios
• Ability to multi-task, while maintaining attention to customers and remaining flexible to the needs of the business.
• Ability to work as…