Sales Support

Reports To:

Store Leadership:
Assistant Sales Manager, Sales Lead Primary

Purpose:

The Sales and Support Generalist drives sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, setting floorsets and/or cleaning. The Sales and Support Generalist will likely spend the majority of their time in two of these skill areas and will have the opportunity to learn other skills as needed.

Key Responsibilities:

When assigned to the sales floor:

Drives store sales and growth by personally selling to customers

Proactively engages with customers, reads cues and responds effectively

Converting returns, offers and other promotions into larger sales

When assigned to the cash wrap:

Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale (POS)
Reinforces customer buying decisions at checkout and encourages purchase of additional items

Recovers cash wrap selling zone keeping it neat, clean and organized

Builds customer loyalty by capturing the customer’s e-mail

When assigned to processing and replenishment:

Processes merchandise to be floor ready and maintains back room and understock to brand standards

Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase

Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process

When assigned to floorset activity:

Executes floorset proficiently

Understand and adheres to brand standards

Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment

When assigned to facilities:

Maintains the standards for the appearance of the store by completing the daily and monthly cleaning checklist.

Completes daily cleaning, dusting, or polishing of ceiling vents, diffusers, lights, fixtures, baseboards, windows, mirrors, floors, restrooms, break rooms, and other applicable areas of the store

Maintains necessary cleaning supplies and stocks as needed

Follows procedures provided for the proper cleaning supplies in order to prevent damage to floors and fixtures

All retail employees at Nectar Life are responsible for:

Driving top line store sales results and growing the business through action and productivity

Creating customer awareness of programs and promotions available to them to build customer loyalty, when applicable

Setting personal goals and tracking individual and team performance to the goals

Preparing for each shift by maintaining awareness of all sales, promotions and applicable POS procedures

Taking initiative to recover and replenish merchandise, so it is available to sell Understanding and adhering to visual merchandising brand standards

Assisting in housekeeping of sales floor and communicating maintenance issues

Keeping an awareness of, and building personal capability in, loss prevention

Supporting all activities related to providing a safe working environment

Understanding and demonstrating Company values

Leads and or participates in the company’s personal development and philanthropic initiatives

Success Measures (as applicable):

Sales Goals and Comps Average Dollar Sales (ADS)
Transactions Per Hour Loyalty Shrink Payroll Retention  of top talent

Employee Opinion Survey Results

Qualifications:

Previous experience leading leaders and associate teams

Proven ability to lead a pay for performance selling team is preferred

Demonstrates ability to improve customer satisfaction and drive loyalty

Proven ability to effectively delegate, follow up and communicate with all levels of the organization

Demonstrates ability to manage complex and competing priorities with time management and organizational skills

Demonstrates ability to assess talent, coach, develop and manage performance

Demonstrates business acumen with strong strategic and analytical skills

Demonstrates excellent visual merchandising skills

Demonstrates strong product knowledge

Schedule flexibility to include nights, weekends and holidays

Demonstrates ability to improve customer satisfaction and drive loyalty

Ability to manage complex and…