Overnight Customer Service Representative Store

Job Details:

Job Location:

Store 01 5095 S Decatur Blvd (39606 - SS1) - Las Vegas, NV 89118. Position Type:
Full-Time/Part-Time. Education Level: High School. Salary Range: $13.50 - $14.50 Hourly.

Travel Percentage :
None. Job Category:
Retail.

Job Title:

Overnight Customer Service Representative.

Department:
Operations. Hiring Range: $13.50+/hr. depending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period). FLSA:
Non-exempt (eligible for overtime). DOL Status:
Full-time and part-time available.

Reports to:

Store Manager.

The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this is the job for you!

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully.
• Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport.
• Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic.
• Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below.
• Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site.
• Maintain proper inventory levels and shift closeouts.
• Perform duties with minimal supervision, may be required to work irregular work hours.
• Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters.
• Comply with all company policies and procedures, including relevant governmental regulations.
• Complete/attend all required employee orientations, trainings, certifications, and/or meetings.

• Ability to stand and/or walk for an entire shift.
• Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed.
• Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment).
• Ability to push and pull with arms up to a force of 20 lbs.
• Ability to bend at waist with some twisting up to 1 hour of shift.
• Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift.

• Employee performs approximately 95% of duties indoors.
• Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer.
• Work in small spaces at times; work independently.
• Work with minimal direction and periodic supervision.

• CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
• Employee utilizes the following manual equipment: cleaning supplies (e.g. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.
• Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents.

• High School diploma or GED (preferred).
• Experience in retail sales and customer service (preferred).
• Work as scheduled and arrive on time.
• Communicate (orally and in writing) in English and engage in conversation.
• Perform…