Sales Support Specialist

The Sales Support Specialist is a sales‑service support and succession planning position for the Sales Department. This role interacts professionally with customers, suppliers and co‑workers in a mentored environment designed to prepare the employee for a full‑time sales career. This is an on‑the‑job training position that teaches and trains the employee while providing valuable sales‑service assistance to the sales team.

• Use proper phone etiquette and courtesy with customers.
• Aggressively quote customers, sharing marketplace intelligence obtained promptly to both management and other sales personnel.
• Accurately complete sales orders and contract reviews.
• Prepare proposals, quotes, and sales contracts.
• Promptly respond to Request for Quotes for current and potential customers. The overall goal is no later than 24 hours per RFQ.
• Review and compare computer generated sales orders to customer purchase orders for accuracy.
• Record customer sales order into the production system, immediately.
• Research and follow up late customer orders.
• Record customer complaints as received utilizing the Customer Complaint Report and forward to the Quality Department for action.
• Represent Progressive Alloy Steel with professionalism and integrity.
• Prepare work according to priority and with moderate supervision while keeping in mind the financial goals and quality objectives of the company.
• Correspond and interact with customers using professional verbal and written communication skills.

• High School diploma or equivalent
• One or more years of experience in sales
• Microsoft Office proficiency, including Word, Excel, Outlook and Power Point
• Excellent written and oral communication skills
• Excellent organizational, problem‑solving skills, and time management skills
• Ability to effectively multi‑task
• Operate with high integrity, maintaining positive relations with customers/suppliers
• Strong work ethic; self‑motivated

• Two or more years of experience in an office setting performing similar responsibilities
• Previous sales and/or accounting experience

• Standing
• Use of hands or fingers
• Kneeling/Crawling/Twisting/Balancing
• Bending/Climbing
• Speaking and Listening
• Close vision (clear vision at 36 inches or less)

• Up to 50 pounds—With assistance and/or of a lifting device

• Up to 50 pounds—With assistance and/or of a lifting device
• 401(k)
• 401(k) matching
• Tuition Reimbursement
• Paid time off
• Health insurance
• Vision insurance
• Life insurance