Key Account Manager

Company Overview

For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand.

TBC is headquartered in Palm Beach Gardens, Florida.

With $5 billion in revenue and more than 3,000 employees in the U.S. and Mexico, TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers and with proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises.

In 2018, Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.
• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

The Key Account Manager will be responsible for leading the development of sales for all TBC (Channel) products portfolios in their respective account portfolio. This includes both prospecting for new customers as well as reinforcing existing customer relationships to grow tire and non-tire sales and representing the brands of TBC at industry and dealer events.

• Establish relationships with key personnel within each account to determine how TBC can build offers and solutions that meet the customers priorities, business challenges, and current/ future needs.
• Strategic capability to support customers with mid to long term solutions toward their evolving needs. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Keeps management informed by submitting activity and results reports, such as call reports, territory analysis via
• Responsibility to meet or exceed Key Account Manager sales budgets; contributes to entire Group’s profitability by prudent management of accounts.
• Responsible for the full financial performance of their account portfolio to include unit/ financial forecast, product mis, and delivery channel mix.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.

• Understanding the ability to sell all that TBC has to offer across multiple delivery platforms and SCaaS solutions.
• Leverages CRM platform to manage customer, sales, marketing, and customer service interactions as well as fully utilizing the platform to enhance the customer experience and improve customer’s ease of doing business with TBC.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies.
• Contributes…