Client Advisor -Las Vegas Forum

At Ferragamo
, we are redefining luxury fashion by combining elegant craftsmanship with contemporary innovation.

About the Role

We are seeking a Client Advisor for our Las Vegas Forum location, responsible for delivering exceptional customer service, building lasting client relationships, and driving sales through personalized experiences.

• Demonstrate active leadership on the selling floor, driving individual and team objectives and being accountable for sales results.
• Promote a positive work environment through teamwork and collaboration.
• Assist the operations team by maintaining stock of the designated area on the selling floor and in the stock room.
• Transform each client experience into magical moments, creating a hand‑crafted experience that makes the client feel confident and energized.
• Cultivate a long‑term authentic bond with clients, putting the client at the center of every decision.
• Promote cross‑selling to increase UPT sales metrics.
• Capture customer data in the company’s CRM database and maintain ongoing relationships.
• Think innovatively about ways to create tangible value and magic for the client.
• Serve customers in person, via telephone, email, and other channels, with the physical ability to wait on customers and fit them properly with shoes.
• Understand company set KPIs and identify strategies to enhance performance standards.
• Identify and recommend merchandise across all channels.

• Intuitive sales associate passionate about style, with a caring and authentic client‑advisor mindset.
• Deep knowledge of luxury clients’ desires, needs, and expectations.
• Strong storytelling skills and the ability to ask engaging questions.
• Excellent communication skills, empathy, and the ability to put the client at the center of every decision.
• Courageous, innovative, and eager to learn and grow.
• Computer proficiency for inventory tracking.
• Proficient English, with second language preferred.
• Ability to read, write, and interpret instructional documents; to communicate effectively with customers, peers, and management.
• Ability to multi‑task while remaining attentive to customers and flexible to business needs; to work independently and as part of a team.

• Constant motion, talking, hearing, reaching, grabbing, carrying, standing for extended periods.
• Occasional stooping, sitting, kneeling, crouching, and climbing step stools.
• Lifting up to 20 lbs.

• Regular and reliable attendance, normally 5 days a week.
• Full‑time schedule (37.5 hours) or part‑time schedule (20–29 hours per week).
• Variety of hours, including mornings, evenings, and weekends, based on store needs.

Ferragamo USA Inc. and its subsidiaries are Equal Employment Opportunity employers and provide equal opportunities to all employees and applicants without regard to age, race, creed, color, religion, national origin, sex (including pregnancy), sexual orientation, gender expression, military status, marital status, genetic predisposition, carrier status, disability, or any other protected class under applicable law.

Ferragamo is committed to providing reasonable accommodation to applicants and employees with disabilities. Please inform us if you require accommodation to apply or perform your job so we can assist accordingly.