Outreach Support Specialist

Outreach Support Specialist

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

If you're a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.

• Lead Engagement and Scheduling
  • Contact all new leads within 24 hours of receipt to schedule intake appointments.
  • Confirm intake appointments with patients the day prior to their scheduled time.
  • Follow up persistently if initial contact attempts are unsuccessful (per established outreach guidelines).
  • Process referrals from all sources, including potential patients, current patients, call-ins, contact cards, and Authorized Representative referrals. Ensure any documentation or contact information received prior to intake is accurately uploaded into Salesforce and confirm or upload all necessary paperwork following the intake process.
• Patient Qualification
  • Evaluate patients based on program criteria and level of need.
  • Qualify leads to determine their current status: o White card holders o Transfer patients o Non-card holders o RECA o Assess and document the level of patient acuity.
  • Communicate qualification findings clearly to Outreach Coordinators for prioritization.
• Patient Communication and Updates
  • Handle incoming and outgoing calls to support lead generation efforts, communicate timely updates, and ensure a positive and supportive patient experience through excellent communication and customer service.
  • Assist with Outreach event RSVP calls, manage invite list, and mail invitations to existing pipeline.
• Salesforce Data Management
  • Accurately and promptly document all patient interactions, intake schedules, triage information, demographics, claim information and updates in Salesforce.
  • Ensure all patient documentation and notes are complete to support claims development and Home Health Care (HHC) transitions.
• Intake Conversion Support
  • Proactively support Outreach Coordinators in converting leads to scheduled intakes and eventual HHC patients. Support may include follow-up calls, and data entry.
  • Communicate patient hesitations, barriers, or concerns promptly to the OC for resolution.
• Team Collaboration
  • Partner closely with Outreach Coordinators, Regional Outreach Directors, and Director of Marketing to optimize the patient intake pipeline.
  • Participate in team huddles and strategy meetings to share insights and suggestions for continuous improvement.

• High school diploma or equivalent required;
Associate's or Bachelor's degree in healthcare, marketing, communications, or a related field preferred.
• Experience in high-volume customer service, call center operations, or sales is preferred.
• Exceptional verbal and written communication skills.
• Proven ability to stay organized, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Meticulous attention to detail with strong focus on maintaining accurate and thorough records.
• Proficient in Salesforce (or similar CRM) and Microsoft Office Suite.
• Self-motivated and capable of working independently while effectively collaborating with a team.
• Commitment to a patient-first approach, demonstrating empathy, professionalism, and respect in all interactions.

Other Information

• Occasional local travel may be required for patient support or events.
• Additional duties and responsibilities may be assigned, and existing responsibilities may be modified, as needed to support business needs, departmental priorities, special projects, and organizational objectives.
• Must embody Giving Home Healthcare's HEART values: o Humility – Serve and support others; remain open to feedback. o Empathy –…