Sales Associate - Luxury Watches

Job Summary

Horologio is a premier multi‑brand luxury watch boutique representing over 15 prestigious Swiss watchmakers. We are seeking a high‑performing Sales Associate with a passion for fine timepieces, luxury service, and relationship‑based selling. This role is responsible for delivering an elevated client experience, achieving individual sales goals, and building long‑term client relationships through exceptional service, product knowledge, and CRM discipline.

• Deliver a personalized, luxury client experience from greeting through post‑sale follow‑up
• Build, manage, and grow a personal client book using CRM best practices
• Conduct consistent outreach and follow‑up to nurture long‑term client relationships

• Achieve and exceed individual sales targets and KPIs
• Utilize consultative selling techniques to recommend appropriate timepieces across multiple brands
• Accurately process sales, special orders, deposits, and service transactions

• Maintain in-depth knowledge of all brands, collections, and complications carried by Horologio
• Clearly articulate brand heritage, craftsmanship, and technical features
• Stay current on new product launches and industry trends

• Maintain immaculate personal presentation and uphold luxury grooming standards
• Ensure showcases and sales floor meet brand and visual merchandising standards
• Accurately document client interactions and preferences in CRM systems
• Work collaboratively with team members and leadership to achieve boutique goals

• Minimum 2 years of sales experience in luxury retail or high‑end client‑facing environments
• Proven ability to build and maintain long‑term client relationships
• Strong communication, presentation, and interpersonal skills
• Goal‑oriented with a demonstrated ability to meet or exceed sales targets
• Comfortable using CRM and POS systems
• Ability to work flexible schedules, including weekends and holidays

• Experience selling luxury watches, fine jewelry, or premium consumer goods
• Knowledge of Swiss watchmaking or horology
• Experience working in a multi‑brand luxury environment

• Competitive salary plus commission
• 401k match
• Medical, dental, vision insurance offered
• Paid vacation