Client Relations Supervisor

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

The Client Relations Supervisor is responsible for driving retail sales as well as partnering with the Boutique Director to create a strong clienteling culture and drive client growth within its home boutique. This role supports the planning and execution of client initiatives for each customer before, during and after service activities, and collaborates with the regional retail team to ensure CRM, Client Development and Special Events activities are executed according to the direction given by management.

• Achieve individual sales goals by using appropriate sales techniques: reach monthly, weekly and annual store targets with the team; increase average basket quantity and value (UPT, AVT); develop cross‑selling; leverage product knowledge; identify potential partnerships with external organizations to drive additional sales; develop tools to support proactive business; partner with the corporate team to develop an outlet contact plan.
• CRM mentorship program: provide onboarding training for new hires covering utilization of the Chloe Clienteling App, data capture and client segmentation, and available omnichannel tools; support stylists with difficulties by sharing best practices and building action plans; ensure each stylist uses Clientela daily and completes 100% of assigned tasks.
• Client segmentation progression, client retention and client reactivation:
  • Top Clients – maintain strong personal relationships and increase business generated by these segments according to management targets.
  • Repeater Clients – reach out to all contactable intermediate clients about key brand messages, special promotions and latest deliveries to increase business.
  • Explorer Clients – ensure timely and meaningful follow‑up of all new clients and achieve repeat sales from new clients.
  • Sleepers – reactivate “hot inactive” clients according to management targets.

• Minimum 3 years in retail.
• Experience with clienteling software preferred.

• Expected hourly range: $25–$28. Salary will be determined based on relevant skills and experience.
• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance, disability benefits and 401(k) with employer match.
• Paid time off, wellness reimbursement benefit, and employee assistance program.
• Volunteer days off to support local community initiatives.