Retail Sales Associate

$12.00 to $15.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process!

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times per payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation:
  Employees are granted one week of paid vacation after completing six months of active, full-time service; an additional week after one year, two weeks on each anniversary thereafter (up to 120 hours after five years).
• Sick/Personal:
  Eligible employees are granted 8 hours after 6 months of employment, 16 hours each anniversary thereafter (years 2-5), and 24 hours after five years.
• Employee discounts are available to all employees on the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from more than 1,000 companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The role includes working with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more. The position offers an hourly wage plus commission based on productivity. Pay is based on location, qualifications, and experience.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open and close procedures.
• Maintains a clean, stocked sales floor and displays merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies and procedures.
• Answers incoming calls per company standards.
• Communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, showing respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties as assigned.

• Willing and able to lift or carry up to 50 pounds.
• Willing and able to perform tasks for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting) as required by law.
• Ability to work with firearms and become firearms certified.
• May be asked to assist a customer outside of the building or retrieve products from exterior storage areas.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team-oriented.
• Ability to multi‑task in a fast‑paced environment.
• Basic math calculation proficiency.
• Cash handling experience preferred.
• Ability to work at multiple locations as business needs dictate.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate point‑of‑sale systems and common office machines.

Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2–8% commission based on the gross profit of their personal performance. Details are provided during the…