Complex Senior Sales Manager

Complex Senior Sales Manager

The Complex Senior Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

• Attend and be prepared for daily Highgate Hotel Business Review (HH ) meeting.

• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.

• Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team.

• Meet or exceed set goals.

• Operate the Sales Department within established sales expense budget.

• Participate in M.O.D. coverage as scheduled.

• Initiate and follow up on leads.

• Maintain and participate in an active sales solicitation program.

• Monitor production of all top accounts and evaluate trends within your market.

• Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.

• Meet or exceed sales solicitation call goals as assigned by the Area VP of Sales.

• Invite clients to the hotel for entertainment, lunches, tours and site inspections.

• Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.

• Assist in the preparation of required reports in a timely manner.

• Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).

• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.

• Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.

• Meet and greet onsite contacts.

• Abide by Prime Selling Time (PST).

• Develop networking opportunities through active participation in community and professional associations, activities and events.

• Review meeting planner evaluations with the Complex Sr. Event Manager to ensure that issues receive follow-up.

• Entertain clients.

Education & Experience:
• At least 3 years of progressive hotel sales experience

• Must have a valid driver's license in the applicable state.

• Marriott Consolidated Inventory System "CI" experience a plus.

• Delphi experience a plus.

Physical requirements:
• Long hours sometimes required.

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Participate in M.O.D. coverage as required.

• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing nametags.

• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to maintain confidentiality of information.

• Perform other duties as requested by management.