Stylist

Role Overview

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Consider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined.

• Essential duties (daily and occasional)
• Direct reports and business areas to cover
• Relationships:
  Clients/Co-workers/Management/Vendors

• Other tasks and duties as requested by manager.

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle

• Has the ability to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors' activities

• Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards
  • Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer

    Employee wellbeing is a top priority at Richemont.

    We offer a comprehensive benefits program to support employees and their loved ones.

    • Company sponsored health, dental, drug, and vision programs.
    • Income protection solutions including life insurance, disability benefits, and the RRSP program with employer match.
    • Paid time off.
    • A maternity leave top-up program.
    • Access to the employee assistance program.
    • Volunteer days off, supporting initiatives that drive change.

    At Richemont, We Craft the Future!

    Expected Hourly Range: $21-$24/hr

    Salary will be determined based on relevant skills and experience.