Account Manager

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

The Account Manager is responsible for selling the Johnstone value proposition, a combination of Johnstone’s services and products, within a specified region, market, or major geographical area. This position aligns the customers’ needs with the services and products that Johnstone offers. The Account Manager is a seasoned sales professional who applies their expert technical knowledge and sales skills within the HVAC/R industry in order partner with our customers for supporting their success.

• Manages assigned accounts, by executing sales strategy, initiate contact with existing and potential customers, identify their needs and sell HVAC/R service and products that meet their needs. The above includes:
  • Keeping customer information updated
  • Working with sales leadership to manage individual contracts and SKU pricing; makes recommendations on pricing based on market and customer factors
  • Preparing for sales calls specific to the needs of individual customers
  • Tracking customer activity and trends and utilizing CRM and other sales tools and systems
  • Creating goals and forecasts per account
  • Aligning customer needs with services available through Johnstone (e.g., inventory, customer service, warranty, ecommerce, delivery, etc.)
• Provides input to and collaborates with sales, marketing, and branch leaders to determine market strategies and goals for products and services, targeted toward existing and new markets to achieve COS group’s goals and objectives.
• Follows up with each account to ensure they understand the marketing and promotional programs such as but not limited to:
  Company-wide promotions, Hot deals, Push of promotional flyers, Communication of Manager’s Specials or other promotions and/or programs
• Identifies prospects ongoing and creates a listing of prospecting accounts on a scheduled basis in order to support the growth targets established. Creating goals and forecasts per account, following up on leads, developing pricing and various programs to drive growth objectives, and monitoring sales activity are critical to the overall success of this endeavor.
• Conducts business reviews on all top accounts quarterly and/or as assigned with sales leadership. Documents needs and builds a strategy to meet account needs.
• Through internal and external training, maintains up-to-date understanding of industry trends and technical developments that effect target markets. Works with product managers and vendors on field issues that includes new products, high failure rates, large bid opportunities and competitive pricing.
• Develops and delivers sales presentations and closes sales in a professional and effective manner by meeting established sales and revenue goals.
• Monitors competitor products, sales, and marketing activities. Stays current with market conditions and makes recommendations to sales leadership.
• Establishes and maintains relationships with industry influencers and key strategic partners. Represents company at trade association and other meetings to promote product and services.
• Participates in sales and other meetings, providing updates, customer and product data, strategies and opportunities.
• Develops and maintains communications in a cooperative and professional manner with all levels of staff and customers. This includes:
  • Completion of daily CRM entries.
  • Communicating inventory…